Technology Team Leader – Rockhampton

• $53.43 – $55.85 per hour + generous salary packaging to increase your take-home pay
• Lead a team and make a real organisational impact
• Join a supportive, values-driven organisation with ongoing training and development opportunities

Make a difference that matters

At CatholicCare Central Queensland, we believe technology plays an important role in supporting our people to deliver quality services to individuals, families and communities.

We are seeking an experienced and motivated Technology Team Leader to lead our technology support services, oversee systems and infrastructure, and drive continuous improvement across the organisation.

This is an exciting opportunity for someone who combines strong technical expertise with leadership capability and a passion for finding practical technology solutions. You will play an important role in shaping how technology supports our organisation now and into the future.

About the role:

Reporting to the Corporate Services Manager, you will provide operational leadership and technical guidance across CatholicCare’s technology services, ensuring our systems, infrastructure and support services remain effective, reliable and responsive to organisational needs.

You will lead and support our Technology Help Desk team while coordinating technology projects, managing system improvements and contributing to the implementation of our Technology Roadmap and broader strategic objectives.

Key responsibilities include:

• Lead and coordinate technology support services, ensuring timely management of service requests, technical incidents and system issues.
• Provide leadership, supervision and professional development to Technology Help Desk Officers, fostering a collaborative and service-focused team.
• Oversee the operation, maintenance and continuous improvement of technology systems, infrastructure and assets.
• Coordinate and deliver technology projects, including the evaluation, implementation and integration of new technology solutions.
• Identify and manage technology-related risks, including cybersecurity, information security, data protection and business continuity.
• Provide technical advice and recommendations to management, employees and external service providers.
• Identify opportunities to improve technology services, operational efficiency and organisational capability.

About you

You are a proactive technology professional who enjoys balancing operational responsibilities with leadership, planning and continuous improvement.

You will bring:

• A Bachelor degree in Information Technology, Information Systems, Computer Science, Cybersecurity or a closely related discipline.
• Demonstrated experience in technology operations, service delivery, systems administration or infrastructure support.
• Experience leading, supervising and developing a team, with the ability to build capability and encourage accountability.
• Strong analytical, diagnostic and problem-solving skills, with the ability to identify issues and develop practical solutions.
• Experience coordinating technology projects and managing competing priorities.
• Knowledge of cybersecurity, information security, data protection and technology governance.
• Excellent communication and interpersonal skills, including the ability to explain technical information to non-technical stakeholders.
• The ability to work independently and build effective relationships with internal and external stakeholders.

Essential requirements:

• Current Bachelor degree in a relevant discipline.
• Current C Class Driver’s Licence (QLD).

Desirable:

• IT service management, project management, cybersecurity or relevant vendor certifications.
• Experience supporting geographically dispersed or community service operations.

Why join CatholicCare Central Queensland?

At CatholicCare, you will be part of a values-driven organisation committed to making a positive difference in the lives of individuals, families and communities.

You will have the opportunity to contribute to meaningful organisational improvements, support a dedicated team and help shape the future of technology across our services.

If you are ready to lead, innovate and make a difference, we would love to hear from you!

To apply, please submit:

📌 Your current resume

📌 A cover letter addressing the key aspects of the role

Applications will be assessed as they are received, and shortlisting may occur throughout the advertising period. We encourage interested applicants to apply early.

Pre-employment requirements

The successful applicant must demonstrate their entitlement to work in Australia and disclose any pre-existing injury or disease that may be adversely affected by the inherent requirements of the position.

An offer of employment is subject to satisfactory completion of relevant screening and background checks, including an Australian Federal Police Check, NDIS Worker Screening Check and Blue Card, where applicable to the position, prior to commencement.