Operations Support Officer

Casa is looking for a proactive Operations Support Officer to support our Operations team. The role focuses on coordinating property maintenance across Casa properties and assets. You will respond to maintenance requests, work with contractors and tradespeople, and make sure our properties stay safe and well maintained. You will also support fleet coordination (servicing, registration, insurance and tracking), assist with general administration, and coordinate staff accordingly. You will report to the Operations Manager in a fast-paced environment where priorities can shift.

Key responsibilities

• Respond quickly to maintenance requests and prioritise work schedules
• Obtain and compare contractor quotes, and manage contractors and tradespeople
• Be the central point of contact for repairs, and liaise with front-line staff
• Coordinate day-to-day support for the cleaners and the Maintenance and Facilities Support Officer
• Help manage the fleet portfolio
• Monitor and report on property conditions and maintenance trends
• Contribute to continuous improvement, WHS and compliance

About you

• A relevant qualification or equivalent experience
• Experience providing operational support services
• Strong communication and organisational skills, with the ability to manage competing priorities
• An understanding of WHS requirements
• Sound IT skills, including Microsoft Office and a willingness to learn maintenance, fleet and asset systems
• Able to work independently and as part of a team

Essential requirements

• Valid Driver’s Licence
• NDIS Worker Screening Clearance
• Current National Police Clearance
• Working With Children Clearance (Ochre Card)
• COVID vaccination evidence, including booster
• Evidence of right to work in Australia

Desirable

• Cultural awareness and an understanding of Central Australia or the NT
• Experience in the disability sector, or relevant lived experience
• White Card (NT)