Customer Experience Representative – Loganholme

Customer Experience Representative

📍 Loganholme, Brisbane QLD 

🕒Casual with Weekend Availability Required 

💙Customer Experience & Swim Teaching

⭐ Love People? Love Making a Difference? Join Our Team! ⭐

Are you friendly, enthusiastic and passionate about helping people? Looking for a role where you can build connections, learn new skills and make a real difference?

Carlile Swim is looking for a Customer Experience Representative to join our Loganholme team!

You will be one of the friendly faces welcoming families to our swim school, creating positive experiences and supporting children on their journey to becoming safer, more confident swimmers.

Whether you have years of customer service experience or are looking for a rewarding career change, we would love to hear from you!

About the Role:

As part of our Customer Experience team, you will welcome families, support enrolments and help our swim school run smoothly.

This is a blended role combining customer service, administration and swim teaching. All Customer Experience team members are required to teach swimming lessons once trained.

You will begin in Customer Experience, building confidence in our systems, programs and family experience before progressing into swim teaching.

No swim teaching experience? No problem! Carlile Swim will support you through your training, helping you gain the skills and confidence to teach in the pool.

It is a great opportunity to learn new skills, enjoy variety in your day and make a meaningful difference both in and out of the water.

What You Will Be Doing:

• Welcome swimmers and families, creating a friendly and positive experience
• Assist with customer enquiries, bookings, enrolments and payments
• Build strong relationships with families and support their swimming journey
• Help with daily administration and keeping the centre running smoothly
• Work closely with teachers and the leadership team to support our swimmers
• Complete swim teaching training and deliver lessons once qualified
• Champion child safeguarding, workplace safety and a supportive team environment

👀 About You

We are looking for someone who brings a positive attitude, enjoys working with people and loves being part of a team.

You will bring:

• A friendly, approachable personality and genuine passion for customer service
• Strong communication skills and confidence speaking with families
• Good organisation skills, reliability and attention to detail
• A willingness to learn, take initiative and support your teammates
• Confidence and enthusiasm to complete swim teaching training and work in the water
• Availability to work weekends, along with weekday shifts as required
• A commitment to child safety and creating positive experiences for children

Previous customer service or swim school experience will be highly regarded, but is not essential. We value transferable skills, life experience, reliability and a willingness to learn.

💙 What We Value

At Carlile Swim, we lead with PACE — Passionate, All In, Connected and always Evolving.

We care deeply, take ownership, work together and keep learning and improving.

⭐ Why Join Carlile Swim?

• Meaningful work: Make a positive difference to children and families in your local community
• Supportive team: Join a welcoming workplace where your experience, ideas and contribution are valued
• Grow with us: Be part of a leading national swim school network with ongoing development and career opportunities.
• Enjoy staff benefits: Access staff discounts and benefits as part of the Carlile Swim team.

📩 Ready to Dive In?

If you love helping people, enjoy working with children and want to be part of something meaningful, we would love to hear from you!

Apply today with your resume and tell us why you would be a great addition to our Loganholme team.

Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.

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