Service Advisor – Automotive Repair

About the Role

CARe Automotive is looking for an experienced Service Advisor to join our repair centre in Moorabbin. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey.

You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

About CARe Automotive

CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes, with Customer CARe at the centre of everything we do.

Why Join CARe Automotive?

• Work for a fast growing national repair network
• Customer‑focused culture with strong operational support
• Supportive team environment with clear processes
• Competitive salary packages
• Clear pathways to progress your career as we continue to grow across Australia & beyond

Key Responsibilities

Customer Service

• Be a point of contact for CARe customers
• Accurately document customer concerns and vehicle condition
• Clearly explain repair processes, scope, and timeframes
• Maintain ongoing communication with customers and Customer CARe
• Handle customer concerns professionally and calmly

Vehicle Intake & Coordination

• Complete tablet‑based check‑in and Digital Triage processes
• Capture accident, non‑accident, and pre‑existing damage
• Mark up vehicles and maintain accurate records in RPS
• Review jobs, action notes, and support production planning
• Coordinate rectifications, Out of Scope items, and quick‑fit work

Administration, Safety & Compliance

• Maintain accurate documentation and system records
• Support continuous improvement and process compliance
• Follow all site safety rules, PPE requirements, and procedures
• Identify and escalate safety risks or incidents

About You

Essential

• Experience in an automotive dealership, repair or workshop environment
• Strong customer service and communication skills
• High attention to detail and organisational abilities
• Understanding of vehicle repair processes
• Valid driver’s licence

Desirable

• Experience in a senior customer service or advisor role
• Knowledge of insurance or accident management environments

Apply Now

If you’re passionate about delivering great customer experiences and have experience in automotive repair environments, we’d love to hear from you.