Customer Services – Sales & Support Advisor

About the Role

We’re looking for bubbly, positive, customer-focused sales pros to join our fast-growing Member Experience Team at Team RH HQ in Gateshead.

This isn’t your standard customer service gig. You’ll be guiding, supporting, and empowering our members as they use the Team RH Plan and App to achieve long-term fat loss and improved health. You’ll also be spotting sales opportunities and promoting our products, all through digital conversations.

Who We Are

We’re Team RH, a no-nonsense wellness brand based in the Northeast, on a mission to make sustainable fat loss achievable, affordable, and accessible. We don’t do fluff, we do facts, accountability, and long-term success. But we’re not just a wellness brand — we’re a tech team, too. We built the Team RH App from the ground up, in-house, with one goal: give people tools that actually help. From food tracking and tailored coaching to goal setting and no-nonsense data, it’s everything members need to stay on plan and make real progress.

We’re real people, helping real people. No egos. No buzzwords. Just a smart product and a team that genuinely gives a s**t.

Key Responsibilities

· Deliver fast, helpful member support across digital channels (messages, voice notes, etc.)

· Build genuine rapport with members and provide personalised advice

· Promote products and services where appropriate

· Proactively spot issues and suggest solutions

· Keep members engaged, motivated, and on track with their goals

· Offer lower-level coaching and plan guidance based on each member’s profile

· Support ongoing member success and retention

What We’re Looking For

· 2+ years’ customer sales experience (preferred)

· Excellent communication and people skills

· Fast and accurate typing skills.

· Confidence using digital platforms (DMs, chat, voice notes)

· A sharp, sales-savvy mindset

· The ability to handle difficult conversations with empathy and clarity

· A passion for helping others improve their health and achieve personal goals

· Strong multitasking and time management in a fast-paced environment

Benefits

· Free On-site gym

· Free parking

· Casual dress

· Pet friendly office (pooches often roaming)

· Company events

· Employee discount

· Health & wellbeing programme

· Company pension

Job Details

· Job type: Full-time, Permanent

· Hours: 37.5 per week (Monday–Sunday on a rota)

· Location: In-office, Team Valley, Gateshead

· Salary: £25,000 per year

Please note, we do not have the ability to offer sponsorship for this role. All employees must have the right to work in the UK

Application deadline: Wednesday 4th June 2025