Customer Service Representative

About Us 

Blitz Glas is a trusted supplier of quality glass, stainless steel, and aluminium products for pool fencing, balustrades, screening, and showers. Renowned for reliable service and strong customer relationships, Blitz is a go-to supplier for trades, builders, and homeowners across the region.

About the Role 

We are looking for a professional and customer-focused Customer Service Representative to join our Blitz branch team. This role is responsible for delivering timely, accurate, and high-quality support to trade customers, while also assisting with the coordination of custom aluminium and made-to-order product orders

You will work closely with internal departments including Production, Inventory, Purchasing, and Dispatch to ensure smooth order processing, customer satisfaction, and effective resolution of any order-related issues. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment

Key Responsibilities 

• Serve as the first point of contact for trade customers, both in person and via phone/email 

• Accurately process sales orders, quotes, and invoices in line with company procedures 

• Provide customers with product availability, pricing information, and delivery timelines 

• Respond promptly to customer enquiries, follow up on quotes, and support customer requests 

• Assist with processing custom aluminium and made-to-order product orders 

• Verify order specifications and liaise with internal teams to confirm lead times 

• Track and manage customer orders through to completion, ensuring deadlines are met 

• Coordinate backorders and special product requests as required 

• Maintain accurate customer records, documentation, and order tracking within internal systems 

• Collaborate with dispatch and inventory teams to ensure smooth delivery and fulfilment 

• Deliver consistent, professional customer service in all interactions

Skills and Experience 

• Previous experience in a customer service, sales support, or order processing role 

• Experience within manufacturing, warehousing, or building products environments is highly regarded 

• Strong attention to detail and ability to manage multiple priorities 

• Confident communicator with customers and internal teams 

• Experience handling custom or made-to-order products is an advantage 

• Proficiency in Microsoft Office and experience with ERP or order management systems 

• Ability to work effectively in a fast-paced, customer-focused environment

Benefits 

• Competitive remuneration package 

• Secure full-time position within a national business 

• Supportive and collaborative team environment 

• Ongoing training and development opportunities 

• Employee discounts on building and trade products