Elders Care Support Coordinator

About the Position:

This Position is located within the Wellness Hub and forms part of the Programs team.

The Elders Care Support Coordinator (ECSC) role will support identified clients to navigate access to appropriate local aged care support services.  They will provide advocacy support to ensure clients receive a culturally safe plan assessment.  The ECSC will support clients to understand their aged care service entitlements, including My Aged Care registration, contractual arrangements and costs, and will help ensure Elders and their family are well-prepared for plan reviews and outcomes.  This role will liaise with aged care Assessors to ensure Elders are well-supported throughout the assessment process.  Underpinning the role are two key work practices: cultural safety and trauma informed practice.  The ECSC will work closely with the Elders Care Connector to support identified clients. The duties of the ECSC may vary depending on the specific needs of the customer.

Qualifications/Experience/About you:

You a compassionate, optimistic individual wanting to make a difference in people’s lives especially our Aboriginal and Torres Strait Islander community and have the following:

·Certificate IV or above in a relevant qualification (e.g., Certificate IV in Ageing Support, Community Services would be highly regarded)- or willing to obtain.

·Experience working with Aboriginal and Torres Strait Islander people.

·Demonstrated experience in a health or care sector role working with older Aboriginal and Torres Strait Islander people.

·Excellent communication and interpersonal skills, with the ability to build trust with community.

·Demonstrated understanding of the principles of person-centred care and trauma-informed practice.

·Understanding of how to assist and support clients to access services, reduce service complexity and confusion.

·Sound understanding of My Aged Care and operational guidelines.

·Good record management, data collection and reporting capability.

·Experience in the community services field with strong community connections and networks across aged care providers, mainstream supports and community sector.

·Ability to work autonomously and be a self-starter, with a high degree of initiative and problem-solving skills across multiple sectors.

·Experienced in working in a team environment that is open and transparent, with a person-centred focus.

Practical Requirements:

Immunisation requirements – It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases: Measles, Mumps, Rubella, Varicella, Hepatitis B, Hepatitis A and Pertussis (whooping cough) during their employment.

Current CPR and First Aid Certificate.

Current Blue Card (Working with Children and young people) or willingness to apply for a Blue Card

Current C Class Drivers Licence (QLD)

Satisfactory Police Criminal History Check

How to Apply:

Click ‘Apply Now’ to submit your application and please include:

Your current CV or resume, including referees, and any additional forms as evidence for the role or practical requirements.

A short 1 – 2 page cover letter outlining how your experience, abilities and knowledge align with the organisational values, accountabilities and “Qualifications/Experience/About you” section of the Role Description.