Guest Service Agent – Tingirana Noosa

We are seeking a friendly, professional, and proactive Guest Service Agent to join our team in a luxury 5-star environment.

Your Role

• Assist guests with reservations, check-in, and check-out

• Handle guest enquiries, requests, and special arrangements

• Provide information about hotel facilities and local attractions

• Ensure accurate billing and payment processing

• Liaise with housekeeping and maintenance to ensure the property is always guest-ready

• Address and resolve guest concerns promptly and professionally

• Maintain professional presentation and excellent communication at all times

About You

• Previous hospitality experience is essential; hotel guest services experience is a plus

• Strong 5-star customer service skills with a genuine commitment to guest satisfaction

• Excellent organisational skills and attention to detail

• Ability to coordinate multiple teams and tasks efficiently

• Proficiency in reservation management software (training provided)

• Ability to work weekends are essential

Why Join Us

• Work in a prime Noosa location, steps from the beach, cafes, and boutique shopping

• Be part of a supportive, high-performing team

• Opportunity to develop your hospitality and management skills in a luxury environment

If you are passionate about hospitality, enjoy working in a fast-paced, 5-star environment, and thrive when delivering exceptional experiences, apply now to join our team!