After Hours Team Leader (On-Call)

After Hours Team Leader (On-Call)

SCHADS Award Level 4 | Weekends only | Office-based in Campbelltown with overnight on-call from home

Calm in a crisis? This is your next step into leadership.

Australian Mentoring Services (AMS) is looking for an After Hours Team Leader to lead our frontline Mentor team across the weekend.

Please note: this role is based in our Campbelltown Head Office for all daytime and evening shifts, including the Friday afternoon and Monday morning handovers. Only the overnight on-call periods (7:00pm to 8:00am) can be worked from home.

This is a weekend role. The only weekday hours are the Friday afternoon (4:00pm – 7:00pm) and Monday morning (8:00am – 11:00am) handovers in your Week 1 roster, both completed in person at our Campbelltown office.

What the role really looks like

When things go wrong on a weekend, you’re the person our team calls. On any given shift you might be:

• Taking calls from Mentors who need guidance, support or a quick decision
• Finding cover fast when staff call in sick or a shift falls over
• Responding when a participant is escalating or in crisis, and making sure the right people are informed
• Advising on PRN medication, restrictive practices and Behaviour Support Plans
• Escalating incidents and keeping clear, accurate records
• Handing over to and from the business-hours leadership team

Weekends can be unpredictable and the phone doesn’t stop. If you stay steady, think clearly and like solving problems on the spot, you’ll thrive here.

Your roster

You’ll work every weekend on a two-week rotating pattern, sharing coverage with one other After Hours Team Leader. There are no weekday shifts outside the Friday and Monday handovers in Week 1.

Week 1

• Friday: 4:00pm – 7:00pm handover in the office, then 7:00pm – 8:00am on-call from home
• Saturday: 8:00am – 12:30pm in the office
• Sunday: 12:00pm – 7:00pm in the office, then 7:00pm – 8:00am on-call from home
• Monday: 8:00am – 11:00am handover in the office

Week 2

• Saturday: 12:00pm – 7:00pm in the office, then 7:00pm – 8:00am on-call from home
• Sunday: 8:00am – 12:30pm in the office

About you

You’ll need:

• At least 2 years’ experience in disability, community services or care
• A solid understanding of the NDIS Practice Standards, Behaviour Support Plans and restrictive practices
• Experience with rostering or arranging shift cover
• The ability to stay calm, make sound decisions on your own and communicate clearly under pressure
• Availability to work from our Campbelltown office every weekend, including in-person Friday and Monday handovers
• A current NDIS Worker Screening Check, First Aid & CPR certificate and driver licence

Experience as a Senior Mentor, Team Leader or Coordinator is highly regarded.

What we offer

• SCHADS Award Level 4 pay
• Real leadership experience, with a clear path to grow within AMS
• A supportive, experienced leadership team behind you
• Ongoing professional development
• Work that makes a genuine difference, every shift

About AMS

Australian Mentoring Services is a leading NDIS provider supporting people living with psychosocial disability, autism, acquired brain injury and complex support needs across NSW. We deliver person-centred supports that help people live meaningful, independent lives, and we’re committed to developing our leaders from within.

Ready to apply?

Click Apply Now and send us your resume and a short cover letter. In it, tell us about a time you handled a difficult situation under pressure. Applications that don’t address the office-based weekend roster won’t be progressed.