Ride Operations Assistant Manager

Ride Operations Assistant Manager

Aussie World is a much-loved Sunshine Coast theme park, home to a large frontline team delivering safe, fun, and memorable experiences for guests of all ages. We’re looking for a hands-on leader to join our Rides Operations department and help our team shine, every single day.

Summary:

Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent.

Reporting to the Ride Operations Manager, the Assistant Ride Operations Manager is second-in-charge of a large frontline team across the park. You’ll be a visible, hands-on leader who steps up as the senior manager on site during allocated shifts, supports the Ride Operations Manager in day-to-day operations, and helps deliver safe, efficient, and memorable guest experiences aligned with our values.

Employment type: Full-time, permanent

Location: Aussie World, Palmview, Sunshine Coast, Queensland

Reports to: Ride Operations Manager

Responsibilities:

Guest Experience

• Support the delivery of consistent, friendly, and professional guest service across the park
• Act as an escalation point for guest complaints, incidents, and complex enquiries, resolving issues promptly and empathetically
• Help monitor guest feedback and on-site observations to identify trends, risks, and opportunities for improvement
• Apply service recovery strategies and goodwill gestures in line with company guidelines

People Leadership & Team Management

• Lead, coach, and support a large frontline team, including supervisors and casual employees
• Help foster a positive, inclusive, high-performance culture aligned with our values and service mindset
• Assist with rostering, deployment, and break coverage to ensure effective operations during peak and off-peak periods
• Support recruitment, onboarding, training, performance management, and capability development
• Lead daily briefings, opening and closing procedures, and ensure adherence to operational checklists and standards

Operational & Cross-Functional Collaboration

• Support day-to-day theme park operations with a hands-on approach, upholding standards of safety, training, guest experience, and compliance
• Act as the senior manager on site during allocated shifts, exercising delegated operational authority in the Ride Operations Manager’s absence
• Help make real-time operational decisions in response to weather, safety incidents, ride failures, or security risks
• Work closely with Ride Operators, Operations Managers, and Safety teams to ensure smooth operations and effective guest flow

Special Events

• Help plan, coordinate, and communicate operational and service information throughout special events
• Ensure plans, checklists, briefings, and procedures are in place and communicated to staff at daily briefings
• Support supervisors and the team during special events and monitor guest satisfaction and feedback

Work Health & Safety, Security & Compliance

• Help ensure operational activities comply with WHS policies, procedures, and regulatory requirements, including Qld Amusement Device legislation
• Promote and reinforce a strong safety culture across the team
• Support risk assessments, inspections, audits, and safety checklists
• Assist with incident response, reporting, and investigations, including guest injuries and ride stoppages
• Act as a first responder in medical and emergency situations

About You

Experience

• Experience leading or supporting large, diverse frontline teams, including supervisors and casual employees
• Background in theme parks, attractions, major events, hospitality, tourism, retail, or entertainment venues
• Experience delivering exceptional guest experiences in high-volume environments
• Exposure to rostering, deployment, and labour optimisation across peak and off-peak periods
• Experience handling guest complaints and escalations, and supporting incident response
• Exposure to WHS, risk management, and compliance in public-facing environments

Qualifications

• Tertiary qualifications in Hospitality Management, Tourism, Business, Events, Management.
• Certificate IV in Workplace Health and Safety
• Current Advanced First Aid & CPR

Knowledge & Skills

• Understanding of guest journey mapping and service recovery principles
• Familiarity with theme park operations, guest flow, and queue management (desirable)
• Outstanding people leadership and coaching skills
• High-level communication skills, including a strong on-the-floor presence
• Ability to remain calm, decisive, and visible during high-pressure situations
• Strong problem-solving, judgement, and conflict resolution skills
• Proficient in using workforce management, rostering, and incident-reporting systems, plus Microsoft Office

Personal Attributes

• Guest-obsessed mindset with a genuine passion for service excellence
• Approachable, energetic, and highly visible leadership style
• Resilient and adaptable in fast-changing, high-volume environments
• Empathetic and emotionally intelligent, especially with distressed guests or staff
• Accountable, consistent, and fair in people management
• Strong experience with safety, responsibility, and duty of care

What We Offer

• A leadership role at one of the Sunshine Coast’s most iconic theme parks
• Aussie World Tickets
• Anniversary voucher to spend on-site (food/gift store/bottleshop)
• 50% off Fun Cafe food
• Fun theme park environment (ride a ride in your lunch break)
• Access to our Employee Assistance Program
• A supportive, close-knit management team and a strong safety-first culture
• Variety, energy, and the chance to make a visible difference to thousands of guests every week