Rex Plumbing is a Melbourne-based maintenance and general plumbing business delivering value-added solutions across the Aged Care & Retirement Living, Healthcare, Education and Facilities Maintenance sectors. We’re recognised for professional, quality service built on a deep understanding of our clients’ needs, strong workmanship and sound operating systems.

We’re looking for an experienced Administration and Client Services Manager to keep our office running smoothly, support our field team, and deliver an outstanding experience for our clients. This role combines administrative management, executive support, client services and scheduling to help support our continued growth.

You’ll be joining a friendly, hardworking team who take pride in doing things properly and enjoy a laugh along the way.

Based in North Melbourne, you’ll be the central point of contact between our clients, technicians and management.

Key Responsibilities:

• Develop and manage the administrative systems and procedures that keep the office running smoothly
• Work closely with Field Technicians to organise, track and follow up on jobs and projects
• Create and manage job details, customer information and schedules using the Aroflo software system
• Be the first point of contact for client phone and email enquiries, and coordinate technician scheduling based on urgency, location and availability
• Build and maintain strong, long-term relationships with key clients, onboarding new clients and checking in regularly
• Prepare reports and presentations for management, and assist with tender applications and submissions
• Generate client reports on job completion and prepare and send daily client invoices
• Support recruitment, onboarding and subcontractor compliance checks
• Manage office facilities, supplies and equipment procurement
• Help plan team events and maintain the company’s website and social media presence

About You:

• 3+ years’ experience in an administrative role
• Exceptional written and verbal communication skills
• Strong organisational skills and the ability to multitask
• Confident using the Microsoft Office Suite (Word, Excel, PowerPoint) and similar software
• A positive, friendly attitude with a genuine focus on client service
• High attention to detail and the initiative to get things done
• Demonstrated ability to build and maintain effective working relationships with all stakeholders

Benefits:

• Supportive team culture
• Flexible working arrangements
• Development and growth opportunities
• Long term employment

How to apply:

We would love to hear from qualified candidates who are ready to take the next step in their career and are excited to join our growing company.

Please send through your cover letter, highlighting your interest and experience relevant to the role, and a copy of your resume if you’re ready to join us!

Please note: this position is subject to an eligibility criteria. You must be an Australian or New Zealand Citizen, or an Australian Permanent Resident. Only shortlisted candidates will be contacted.

Job Summary for Seek Advertising:

Love keeping things running smoothly? Join a growing, close-knit team where your organisation and people skills make all the difference, every single day!