Quality and Compliance Officer

Real Futures has mutually respectful relationships with Aboriginal Elders, Traditional Owners, employers, Government and service providers.

The Quality & Compliance Officer is responsible for ensuring quality and compliance within the scope of the Real Futures contracts ensuring guidelines and administrative best practice is maintained across Real Futures Programs. Their role is to provide administrative support functions to the organisation and conduct internal reviews to ensure a high level of contractual compliance.

A day in the life of our Quality and Compliance Officer can include, but are not limited to the following:

• Provide support on all Real Futures contracts
• Review workplace policies and procedures
• Conduct reviews of documentary evidence entered into ESS, Workforce Australia Online, CRM systems
• Conducting audits of case files, claims, job plans and goal plans
• Assist with the preparation of monthly reports
• Perform monthly caseload reviews
• Provide feedback on trends and areas of improvement

Knowledge/Skills

• Knowledge of employment services or other human services sector
• WHS, HR & relevant legislative requirements
• Intermediate knowledge of PC based applications e.g. MS Office, database applications
• Understanding or and work within complaints and conflict resolutions procedures
• Exceptional organisational and time management abilities
• Highly developed communication and negotiation skills
• Ability to work within a team and autonomously

Being a part of the Real Futures team, you will be provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must…

• Have full working rights in Australia
• Have a current driver’s licence and a comprehensively insured vehicle
• Complete an Australia History Criminal Check
• Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
• Ability to work Monday to Friday – 8:30am to 5:00pm

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

With more than 200 locations and a team of 1,500+ dedicated professionals, AKG is one of Australia’s leading providers of employment, training and health services. Each year, we support over 50,000 Australians to find meaningful employment, build new skills, and improve their health and wellbeing.

As part of the AKG Group, we work alongside people from all backgrounds and life stages, helping them overcome barriers, unlock opportunities, and achieve their goals. Our work creates real, lasting impact in communities across Australia.

If you’re passionate about making a difference and want to be part of an organisation where your work directly empowers others to thrive, AKG offers the opportunity to build a rewarding career with purpose.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email recruitment@akgaustralia.com.au.