Front of House & Venue Coordinator

Be the face of the Club and help bring our new home to life.

As our Front of House & Venue Coordinator, you’ll be one of the first people our visitors, members, partners and community meet when they walk through the doors.

This is more than a traditional reception role. You’ll be right at the heart of the Club, welcoming visitors, running venue tours and helping keep everything across the facility running smoothly, from events and deliveries to access and building operations.

About the role

No two days at a football club are quite the same.

One moment you could be welcoming a partner or community group, the next hosting a Heritage Museum tour, coordinating a delivery or helping get the venue ready for an event.

This is a unique opportunity to play a key role in the experience people have when they visit the Adelaide Football Club.

You won’t just be sitting behind a reception desk. You’ll be part host, part coordinator and part problem solver, helping ensure our new home feels welcoming, professional and unmistakably Crows from the moment people walk through the door.

You’ll be responsible for:

• Being the first point of contact for visitors, members, partners and suppliers
• Creating a warm and professional experience across our reception and public areas
• Coordinating and hosting venue and Heritage Museum tours for members, partners, schools, community groups and corporate visitors
• Managing visitor and contractor sign-in, access cards, temporary passes and related processes
• Coordinating incoming calls, enquiries, mail, couriers and deliveries
• Supporting the smooth operation of building, access and security systems
• Helping coordinate event-day requirements including accreditation, contractors, parking permits, fleet keys and briefing information
• Maintaining operational registers, records and monthly reporting
• Supporting the presentation of our Heritage Museum, exhibitions and activation’s
• Playing an important role in safety and emergency procedures as a Location Warden.

What you’ll bring

We’re looking for someone who genuinely enjoys working with people and takes pride in creating a great experience.

You’ll be someone who is warm, organised and proactive, and comfortable being the person others turn to when they need help.

Ideally, you’ll bring:

• Experience in reception, front of house, hospitality, customer service or visitor experience
• A friendly and confident communication style
• Strong organisation skills and the ability to juggle competing priorities
• Great attention to detail and a willingness to take ownership
• Sound judgement, particularly when it comes to access, security and safety
• Confidence learning new systems and technology
• A collaborative approach and willingness to jump in where needed
• Flexibility to work occasional match days, events and outside normal office hours.

Experience in building, visitor management, access or security systems would be useful, but it’s not essential if you’re comfortable learning new technology. A qualification in Business Administration, Sports Management, Tourism, Hospitality or a related area is also desirable.

About us

Founded in 1990, the Adelaide Football Club has become a cornerstone of South Australian football, combining a proud history with an ambitious vision for the future. At the heart of our Club is a commitment to excellence, on the field, in our community, and across our organisation.

We are deeply committed to our community, building authentic, lasting partnerships and creating experiences that extend beyond the football field. Joining the Adelaide Football Club means contributing to something that matters, to fans, to South Australia, and to the game.

What’s in it for you?

This is a great opportunity to build your career at one of South Australia’s most loved clubs. Your work will be seen by Crows fans every day, and you’ll grow alongside a Digital team that wants you to back your ideas. We expect a lot, but we give a lot back.

• Additional ‘Crows’ leave days each year to help you recharge
• Free access to our gym facilities and yoga classes to support your wellbeing
• Access to our Employee Assistance Program (EAP) for confidential wellbeing support
• Ongoing professional development to build your skills and grow your career
• Membership perks include tickets to AFL, AFLW, and SANFL games
• Exclusive discounts through our sponsors and partners
• Plenty of opportunities to connect and celebrate together, including staff events and our annual Club Champs

How to apply

Please submit your CV and a short cover letter outlining why this role is, and why now, by Sunday 8 November.

You’ll need a current Australian driver’s licence. The successful applicant will also be required to complete criminal history, Working with Children and other relevant background checks.

All Club staff are required to comply with the AFL’s policy prohibiting gambling on AFL matches and events..

Other things to know

We make hiring decisions based on experience, skills and potential, as well as alignment with our values. If this role excites you but you don’t tick every box, we still encourage you to apply. Different backgrounds, experiences and perspectives make our Club stronger.

The Club is committed to safeguarding children and young people in our care and creating a safe, supportive environment for all. Everyone who represents the Adelaide Football Club, regardless of role or level, shares this responsibility.

Sound like your kind of role? We’d love to hear from you.