Customer Service and Administration Coordinator

In 2025, we celebrated 50 years of service as Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions.  With a national presence and 350+ team members across Australia, we support trade, commercial, and major project customers with a complete range of products and services.

Join a Team That Delivers Exceptional Service!

Are you a highly organised team player who thrives in a fast-paced environment? Do you enjoy coordinating multiple tasks, supporting customers, and ensuring work gets completed accurately and on time? 

API is seeking a Customer Service & Administration Coordinator to join our National Service team based in South Melbourne. This is a hands-on role where you’ll play a critical part in supporting customers, coordinating service activities, managing invoicing, and helping deliver exceptional customer experiences from start to finish.

About the Role:

Key Responsibilities:

• Respond to customer sales & accounts, & workshop enquiries over the phone and email
• Schedule and coordinate service technicians and subcontractors
• Process service invoices accurately and on time
• Prepare quotes and administrative documentation
• Maintain ERP and service systems records
• Manage customer portals and service requests
• Support process improvement initiatives

About You:

To be successful in this role, you will bring:

• Experience in customer service, administration or service coordination
• Strong communication and interpersonal skills
• High attention to detail
• Microsoft Office proficiency
• Team player with a genuine desire to learn and develop new skills

The following experience would be highly regarded:

• Experience within the Trades, construction or security industry
• Quoting and invoicing experience
• Experience scheduling Technicians or service appointments

Why Access Hardware?

• Competitive salary package
• Supportive and collaborative culture
• Career progression opportunities
• Employee recognition programs and perks
• Employee Assistance Program (EAP) for you and your family
• A genuinely paid parental leave scheme and paid day off for your birthday!

Whether you are just starting your career or bring experience, we encourage you to apply if you have a passion for helping others.  

Learn more:  www.Accesshardware.com.au

Working together to make architectural hardware and security solutions easy for our customers.

The successful candidate will be required to undergo a National Police Clearance.

Aboriginal and Torres Strait Islander peoples are encouraged to apply!