Customer Service Advisor

Join Our Service Team in Mildura as a Customer Service Advisor

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, dynamic environment? We’re looking for a vibrant and enthusiastic Customer Service Advisor to join our service team at our dealership in Mildura, VIC.

About the Role:

This is a full-time, Monday to Friday position, ideal for someone with a bubbly, engaging personality who enjoys working with people and managing a variety of tasks. As a key member of our front-line team, you’ll play an essential role in ensuring every customer receives the high standard of service we pride ourselves on.

Key Responsibilities:

• Deliver empathetic and exceptional service to all customers, ensuring their needs are fully understood and met

• Handle service bookings and respond to enquiries via phone, email, and SMS

• Support workshop productivity and performance

• Manage job costings and invoicing accurately and efficiently

• Process warranty claims in a timely and compliant manner

• Maintain all reporting requirements and meet set KPIs

• Identify and contribute to process improvements that boost efficiency, profitability, and customer satisfaction

About You:

• Previous experience in a fast-paced, customer-focused environment

• Excellent organisational and multitasking skills, with strong attention to detail

• Confident in using software systems and communication tools

• Proactive, self-motivated, and able to work effectively in a team

• Experience in a similar automotive or dealership service advisor role is highly regarded

If you’re ready to bring your energy, expertise, and customer service skills to a high-performing team, we’d love to hear from you!

Apply online or email your application directly to marketing@johnsonstrucks.com.au