Duty Manager

Duty Manager | 1 Hotel & Homes Melbourne | Front Office | Full-Time

At 1 Hotel & Homes Melbourne, we believe luxury hospitality should feel personal, thoughtful and effortlessly memorable. We’re looking for a passionate, confident and people-focused Duty Manager to join our Front Office leadership team.

This is more than a role overseeing hotel operations. It’s an opportunity to inspire people, create meaningful guest connections and grow your career with a global luxury lifestyle brand that genuinely cares about its people and the planet.

About Us

Located along Melbourne’s iconic Yarra River, 1 Hotel Melbourne brings together sustainable luxury, thoughtful design and genuinely warm hospitality.

At 1 Hotels, we believe exceptional guest experiences begin with exceptional people. We’re part of a growing global hotel family, united by our commitment to doing good for our guests, our communities and the planet.

What you’ll be doing:

• Lead and coach our Front Office team, fostering and maintaining a positive and high-performing culture.
• Oversee daily operations, ensuring seamless arrivals, departures and memorable guest experiences.
• Build genuine guest connections and confidently manage feedback and service recovery.
• Collaborate with departments across the hotel to deliver smooth and efficient operations.
• Conduct daily briefings, coordinate guest priorities and maintain exceptional service standards.
• Oversee operational systems, cashiering, reporting and safety procedures.
• Champion our brand values, sustainability initiatives and people-first culture.
• Covering overnights shifts and leave where required

About You

You’re a natural leader who thrives in a fast-paced environment, genuinely enjoys connecting with people and brings warmth and confidence to every interaction.

You’ll bring:

• Ideally 2–3 years of supervisory or management experience within a hotel Front Office environment.
• Experience in luxury, premium or lifestyle hospitality, highly regarded.
• Strong leadership, communication and problem-solving skills.
• A passion for personalised guest service and developing others.
• Experience with hotel property management systems; Infor HMS is an advantage.
• Flexibility to work across a seven-day hotel operation.

Above all, you bring personality, initiative and a genuine love for hospitality.

Why You’ll Love Working with us:

We believe looking after our people is just as important as looking after our guests. Joining 1 Hotel Melbourne means being part of a supportive, inclusive and purpose-driven team, with some exceptional benefits along the way.

• 50% off Food & Beverage across our dining venues.
• 25% off spa treatments to unwind and recharge.
• Global hotel discounts and a complimentary annual overnight stay.
• Paid birthdays leave to celebrate your special day.
• Paid volunteer activities annually to support causes that matter to you.
• Above-industry-standard paid maternity and paternity leave to support our people during life’s important moments.
• Health and wellbeing initiatives, including Employee Assistance Program access.
• Recognition, rewards and team celebrations that celebrate our people.
• Learning and development opportunities, including access to SH University.
• Local and global career pathways within our growing international hotel family.
• Sustainability and community initiatives that make a meaningful difference

Ready to Grow with Us?

If you’re looking for a leadership opportunity where your ideas are valued, your contribution makes a difference and your career can flourish, we’d love to hear from you.

Bring your passion, your personality and your love for creating memorable experiences. Come grow with us at 1 Hotel & Homes Melbourne.

Apply now and be part of something special.

At 1 Hotels, we celebrate individuality and are committed to building an inclusive workplace where everyone feels welcome, respected and empowered to thrive. We encourage applications from people of all backgrounds and experiences.