About us:

The Virtual IT Department is a growing Managed Service Provider servicing clients Australia-wide. We've been in the MSP market for 21+ years and we are as passionate as ever about designing and implementing solutions that make a meaningful difference to the day to day operations of our customers and the lives of their staff.

The role:

This role is perfect for someone who enjoys variety and challenge. You will spend some of your time supporting our Service Desk team and the other portion of your time supporting our Project Engineer. This gives you maximum technology exposure and growth potential!

About you:

You are self-starting, focused, and want to deal with new technologies. You have excellent communication skills, and can manage your work and competing priorities to get the job done. You value people, and the ways technology can make their lives better. This role is a technical role, so you've got the skills to support a range of tech where you leverage and contribute to documentation and process.

You understand that we win when the whole team wins. You also like to have a good time, make an impact and get paid for it all at the same time.

About your skills:

A demonstrated history of customer service orientated outcomes

Excellent written and verbal communication skills

Driver’s license in your local state

At least a year delivery in a technical role in a small to medium business context or similar

MSP experience will be highly regarded

Technical capability:

Windows Server Certification/s

Hyper V, VMWare

MS Active Directory and Group Policy

Windows Server 2016 and above

Office 365 management: SharePoint, OneDrive and File server

Exchange Server/Online

Azure administration, InTune, AutoPilot

Networking and firewall experience

Desktop support across Win 10, MacOS

Additionally, any experience in the following areas is highly desirable:

Experience managing Sophos security systems (XG, AV, etc)

Automation, scripting

AWS / GCS administration experience or certifications

A degree in IT or Software Engineering

AutoTask PSA, Datto RMM

We offer:

Local Eastern Suburbs location with flexible working arrangements

Travel allowance and After-Hours loading

Focussed training and development

Mobile phone allowance

Salary + Super

Apply today!

The Virtual IT Department Pty Ltd

Company Overview