About Us:

PsychCare Psychology & Mental Health has been a trusted provider of mental health services in Ipswich since its beginning in 2010, originally operating under the name 'PsychCare Psychology.' Over the years, our practice has expanded to include a diverse team of clinicians offering a multidisciplinary team approach to mental healthcare. This evolution led us to incorporate 'Mental Health' into our name, reflecting our commitment to comprehensive mental wellness. Today, we continue to uphold our founding values of compassion and dedication as we strive to make a positive impact on the mental health of our community.

Beginning with our flagship clinic in East Ipswich, we have since expanded our reach by opening another clinic in Ipswich. This addition allows us to serve a broader spectrum of clients. We are therefore seeking a motivated client care administration assistant to join our growing team.

Client Care Administrator Assistant Role Overview:

Assist in day-to-day operations of the clinic e.g customer service, intakes & triage and scheduling appointments
Assist to coordinate the administration aspect for the team allied health professionals to ensure optimal service delivery to clients.
Assist to monitor service quality through regular assessments, audits, and feedback mechanisms, and implement improvements as needed to maintain high standards of care.
Assist to manage resources such as staff schedules, equipment, and facilities to optimize service delivery efficiency and effectiveness.
Ensure compliance with relevant regulations, standards, and best practices in allied health care, including privacy laws and professional guidelines.
Communicate regularly with stakeholders such as clients, families, healthcare professionals, and regulatory bodies, and provide regular reports on service delivery performance and outcomes.
Identify and mitigate risks related to service delivery, such as safety hazards, legal issues, and compliance risks, to ensure the well-being of clients and staff.
Proactively seek feedback from clients, families, and staff to identify areas for improvement in service delivery processes and implement changes to enhance effectiveness and efficiency.
Build relationships with referrers such as plan managers, support coordinators, community organizations, schools, and other healthcare providers to promote the practice's services and collaborate on initiatives to support clients' well-being.

Role Requirements:

Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, families, staff, and other stakeholders. This includes active listening, empathy, and the ability to convey information clearly and concisely.
A solid understanding of allied health practices, treatment modalities, and intervention strategies. This includes knowledge of relevant regulations e.g NDIS, standards, and best practices in allied health care.
Strong problem-solving skills with the ability to analyse complex situations, identify solutions, and make sound decisions in a timely manner. This includes the ability to anticipate and mitigate risks related to service delivery.
Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple responsibilities simultaneously, and meet deadlines. This includes the ability to effectively manage resources, schedules, and budgets.
A commitment to providing high-quality care and excellent client service to clients and their families. This includes a focus on meeting client needs, addressing concerns promptly, and ensuring a positive client experience.
The ability to adapt to changing circumstances, priorities, and environments in a fast-paced healthcare setting. This includes the capacity to remain flexible and resilient in the face of challenges or unexpected changes.
A collaborative approach to working with interdisciplinary teams, including allied health professionals, administrative staff, plan managers, support coordinators and other stakeholders. This includes the ability to foster teamwork, promote open communication, and resolve conflicts constructively.
Commitment to Continuous Improvement:
A commitment to ongoing learning and professional development, with a focus on continuously improving service delivery processes, outcomes, and client satisfaction.
Strong leadership abilities with the capacity to effectively lead and motivate a diverse team of allied health professionals. This includes the ability to provide guidance, support, and direction to staff while fostering a positive and collaborative work environment.

Essential:

The potential candidate will have:

Previous experience in an administrator, supervisory or managerial role in a healthcare setting, preferably in allied health.
Good leadership, communication, and interpersonal skills.
Sound knowledge of relevant regulations (NDIS, Medicare), standards, and best practices in allied health care, or willingness to learn.
Commitment to providing high-quality care and excellent customer service to clients and their families.

PsychCare Psychology & Mental Health Pty Ltd

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