SUPPORTER RELATIONS OFFICER

At MSF Australia we are expanding our Supporter Relations department to include an Outbound team! Join our close-knit Supporter Relations department and help to grow a successful team in a job you can make a difference in. As a part of the Outbound Team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and professional goals through collaboration and innovation. We value work-life balance and the health and wellbeing of our employees.

What you will be responsible for

Collectively the Supporter Relations department ensures that our valued donors receive the best possible care and service. In the Outbound function you will enjoy talking with previous MSF donors with the goal of re-engaging them in contributing to help our medical and humanitarian projects across the globe.

Accountabilities will include:

Making outbound calls to previous donors;
Updating and maintaining information in the CRM;
Performing general administration tasks;
Responding to donor queries and providing a high level of customer satisfaction.

Requirements

To be successful in this collaborative and diverse Outbound role you will be known for your resilience and tenacity, your natural ability to inspire others and your interest in contributing to humanitarian aid work globally. Ideally you can demonstrate the following:

Previous Call Centre or Telemarketing and Customer Service experience;
Confident phone manner & excellent communication skills;
Data entry and CRM proficiency;
High attention to detail;
A customer focus; and
Keen interest in being a part of an NFP organisation.

Apply today, send a cover letter and resume to OfficeRecruitment@sydney.msf.org more info or contact Recruitment on 02 8570 2609 with any questions.

Applications will be reviewed on receipt.

In MSF Australia, we believe the following 5 values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia is committed to creating an inclusive workplace for all our staff. We believe that a diverse team helps us better serve those most in need, we encourage flexibility (in all its forms) and we encourage people from a wide range of backgrounds to apply for this role, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people from other culturally and linguistically diverse (CALD) backgrounds and people with disabilities. People with a disability can request support from our Domestic HR Department if you think you may require reasonable adjustment during the recruitment process.

Please note:

A criminal record check may be required as part of the selection process. Applicants with criminal records will not automatically be ineligible for the position they are applying for.

Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.

Medecines Sans Frontieres

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