Continued growth sees our packages and retail broking team looking for an engaging and enthusiastic administrator to support their daily operations. Assisting brokers in processing insurance applications, managing client communication and day to day administrative tasks you will be given a unique opportunity to learn about the broking industry from the ground up.

With opportunities to build upon your existing knowledge, this position offers a pathway to advance into Account Management roles, with a supportive environment focused on your continuing professional growth.

Your new role

Supporting our team of brokers your primary responsibilities will include:

Acting as first point of contact for inbound communication via phone and email, providing information on policy status and documentation requirements to clients and underwriters
Assisting brokers in preparing and processing insurance applications, renewals, and endorsements
Maintaining up to date client records and policy documentation
Supporting the issuance, modification, and cancellation of insurance policies as directed
Monitoring and managing the team email inbox and workflow spreadsheets

What you will bring to the team

Our ideal candidate will enjoy the opportunity to use their initiative, self-start and proactively contribute to the growth and development of the team. Not afraid to pick up the phone, they will have the ability to quickly build rapport with our clients through their friendly demeanour.

To be successful you must be able to demonstrate:

Tier 1 Compliance
Previous experience in insurance administration, underwriting assistance, or a related field
Strong organisational skills with an eye for detail.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and familiarity with insurance software systems.
Understanding of insurance products, policies, and regulatory requirements.

But why join us?

Master Builders Queensland Insurance Services has been an important part of the Master Builders offering for over 40 years. Providing professional advice and protection to commercial business clients within the construction industry only, we offer competitive insurance products to both members and non-members. Our success in the market is based not only on our product expertise and leadership but our focus on exceptional service and relationship management.

With the broader Master Builders team comprising of 9 offices across the state, we are home to over 130 staff and strive to deliver that balance between work and life. As part of the team you can look forward to enjoying:

10 paid YOU days per year to rest and recharge (yes, that’s on top of your usual leave entitlement)
A day off on your birthday
1 WFH day per week
A competitive super scheme to help boost your retirement savings
On-site brekky each day
Free inner-city parking
Access to our EAP
Paid Parental leave

This is a great opportunity to gain a foot in the door to a fulfilling career within Insurance Broking.

Keen to join the team? We’d love to hear from you. Please submit a resume and covering letter outlining why this is the role for you.

MASTER BUILDERS QUEENSLAND

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