Industry Beans is an award-winning specialty coffee roaster, café operator and retail brand. From its flagship location in Fitzroy, Industry Beans roasts daily for its own venues, a family of premium hospitality venues around Australia and a large online community.

Industry Beans is offering a fantastic opportunity to be part of an innovative and exciting specialty coffee roasting team. This role would suit an experienced Coffee Roaster or Account Manager looking to further their career in a specialty coffee and customer focused business.

The Role:

Reporting to the National Wholesale Operations Manager, the Account Manager & Coffee Roaster will be responsible for looking after our wholesale customer base; providing high value service and support, which will see our customers grow their businesses and increasing their weekly volumes. The Account Manager & Coffee Roaster will also work with the Roasting and production teams, completing delivery, roasting and production duties.

This position has the following responsibilities:

Support Industry Beans’ ability to exceed wholesale client expectations
Build relationships with our clients and the team at each account
Monitor and attend to all client needs, including technical support and troubleshooting, quality concerns and ordering
Complete training programs with client team members
Communicate client needs effectively with the roasting team and assist in organizing technical and marketing support as required
Complete customer visits and deliver coffee to customers
Develop new business opportunities with current client base through development of long term relationships
Support Roasting and Production teams

You will be perfect for this role if you have:

Advanced knowledge of the specialty coffee industry
Experience in an Account Management role
Strong initiative with the ability to form mutually beneficial relationships
Astute problem solving and communication skills
Previous barista skills with strong knowledge and experience with training
Competency with computers and software including cloud-based software
Full driver’s license
Availability work on weekdays and the occasional weekend

Our Culture & Employee Benefits

Industry Beans is committed to an inclusive and healthy, skilled and dedicated workplace culture. As a Team Member at Industry Beans, you can enjoy a wide range of benefits including:

Generous benefits and discounts
Up to $300 of Health and Wellness allowance
Training and development with growth opportunities
Inclusive and supportive culture

If this sounds just like you then we’d love to hear from you. Please apply and submit a copy of your Resume and accompanied Cover Letter.

Industry Beans Wholesale

Company Overview