Position Summary

A Software Technical Analyst is an entry level position that introduces a new employee to the Ignition ecosystem as well as develop soft skills and customer service.

Core Duties and Responsabilities

The responsibility of the employee is to develop strong basic knowledge of Ignition and subsystems (OPC-UA, Transaction Groups, Tag History, Modular Architecture, etc.); a basic knowledge of the industrial automation industry and the way that Ignition is used in a variety of sub-industries. They will participate in a structured training program that will include Inductive University and in-person training. They must be able to pass the Ignition Core Certification and Gold test at the end of the training. They will participate in a variety of activities that will support the Technical Support Department, while giving them broad experience with the software, associated technologies and the activities of other departments within Inductive Automation.

Activities include:

Support ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritise them

Basic troubleshooting
Effectively communicating technical issues both internally and externally to customers
Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux
Learning to use virtualization technologies such as docker, AWS and VMWare to simulate complex architectures
Participating in various department initiatives
Participating in and leading peer-to-peer trainings
At later stages in the program, working directly out of the ticket queue and conducts Support ticket research; such as troubleshooting reported issues, identifying and researching potential bugs, and writing effective bug tickets
Applying knowledge and utilizes resources available to help with identification and track of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management)

Requirements

In progress with a College Degree in Computer Science, Computer Engineering, or similar experience
Familiarity with Windows, Linux (Ubuntu) and OSX Platforms
Familiarity with programming concepts (Java, Python, similar)
Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar)
Experience with SQL languages
General networking experience (routers, switches, subnets, vlan, etc)
A broad technical curiosity and proven technical understanding
Excellent communication & interpersonal skills

Values

Passionate and curious problem-solver
Self-starter with a strong sense of professionalism
Genuinely caring
Eager to collaborate and create positive change
Takes ownership and accountability

Physical Requirements

Able to sit or stand for up to 8 hours
Frequent use of keyboard
Frequent use of telephone and/or headset

Inductive Automation Australia Pty Ltd

Company Overview