Your opportunity to make an Impact:

Join our Outreach Accommodation Support Intervention Services (OASIS) team, where you’ll play a vital role in providing support, with trauma-informed practices, women and children who have escaped Domestic and Family Violence (DFV) and are now residing at our housing services.

This is a hands-on active based in a residential setting in Western Sydney and requires the employee to be based on site to ensure positive relationships and in person collaboration with the clients on site.

As a DFV Support Worker, you’ll work closely with DFV Practitioners and provide hands-on support to women and children residing in DVSM’s housing services, helping them towards a better, more secure life.

Making a difference daily: Your role

• Provide essential and trauma-informed daily support with the routines of women and children living in DVSM’s housing services. This is an active role and may involve manual handling tasks.

• Help women and children form positive, trusting relationships to promote emotional well-being.

• Directly support families in navigating essential external services, including attending appointments (e.g., health, legal, Centrelink), to ensure their practical needs are met.

• Respond proactively to mental health, safety, and well-being needs, ensuring each individual feels heard and supported.

• Work in partnership with DFV Practitioners and Counsellors to actively develop, implement, and track progress toward individual case plan goals.

• Collaborate with DFV Practitioners and Counsellors to organise and facilitate group activities that support personal growth and community.

• Complete accurate and timely administration and reporting, ensuring all interactions, incidents, and client progress are clearly documented.

• Actively partake in the on-call roster to ensure continuous client safety and responsive support outside of standard hours.

• Engage with our L&D and team activities, including professional supervision.

What you'll bring to the role:

• Diploma in Community Services and/or Diploma in Counselling, Youth Work, Early Education background.

• Demonstrated experience of working in the DFV sector, family services and/or women’s services.

• Knowledge and understanding of gender based DFV and the impact on women and children.

• Working knowledge of trauma-informed and DFV-informed care.

• Experience working in a team-based environment.

• Unrestricted NSW Driver Licence.

• Valid Working with Children Check (WWCC) and Police Check.

• Must be available to work morning, afternoon and weekend shifts (on call) as needed.

As we are an organisation that supports and services women and children, to be female is a genuine requirement for the position under Section 31 of the Anti-Discrimination Act 1977.

This role may include manual handling tasks as part of routine and housing support. Please ensure you are comfortable with moderate physical activity as part of the job.

Life at DVSM:

Domestic Violence NSW Service Management (DVSM) is a registered charity which aims to prevent and support recovery from Domestic and Family Violence (DFV) and homelessness.

Our vision is a world where women, families and communities live free from violence, have equal rights, opportunities, and the freedom to reach their potential.  A key part of working in this role is to demonstrate our values in day-to-day work. These values are: 

• Person Centred - We listen and embrace diversity to support our clients to achieve their self-defined goals.

• Excellence - We exceed expectations with our professionalism and evidence-based products, programs and services.

• Respect - We remain open minded and nonjudgmental.

• Integrity - We are ethical, transparent and accountable.

What DVSM offers you:

• A truly Great Place to Work - We are proud to be certified as a Great Place to Work®, reflecting our commitment to a positive, supportive, and inclusive workplace.

• Not-for-profit salary packaging, reducing your tax (details via Access Pay) and boosting your take-home pay.

• Rewarding work – collaborate with a dedicated team and caring leadership whose core mission is to break the cycle of DFV by providing the comprehensive support and resources families need to thrive.

• Time to recharge – Access monthly wellbeing leave and up to 5 days of additional leave each financial year you complete with us.

• Grow with purpose – dedicated annual budget for Learning and Development, structured Goal-setting processes, and both internal and external professional supervision.

For more information about who we are and what we do, please visit our website www.dvnswsm.org.au.

If this role resonates with your purpose and expertise, we strongly encourage your application. Please submit your latest CV and a Cover Letter.

Your Cover Letter should be drafted by you, reflect your genuine passion, and it must detail the specific experience and unique qualities you will bring to this role.

Domestic Violence NSW Service Management

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