Summary:

We are seeking a dedicated Customer Experience Team Leader to join our HR & Personnel team in Sydney CBD. This role is pivotal in enhancing customer satisfaction and ensuring a seamless experience for our clients. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional service, contributing to the overall success of our organisation.

Responsibilities:

Lead and motivate the customer experience team to achieve high performance and service excellence.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Monitor and analyse customer feedback to identify trends and areas for improvement.
Collaborate with other departments to ensure a cohesive approach to customer service.
Conduct training sessions for team members on best practices in customer engagement.
Resolve complex customer issues and complaints in a timely and effective manner.
Prepare and present reports on customer experience metrics to senior management.
Stay updated on industry trends and best practices to continuously improve service delivery.

Qualifications:

Strong interpersonal and communication skills.
Proven experience in a customer service or team leadership role.
Ability to analyse data and derive actionable insights.
Proficient in using customer relationship management (CRM) software.
Excellent problem-solving skills and attention to detail.
Ability to work independently and manage multiple priorities.
A passion for customer service and a commitment to enhancing the customer experience.

Dog Heroes

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