This is a fantastic opportunity to join a five-time winner of the HRD Employer of Choice award (1–99 employees category), Australian MyBusiness Awards' 2020 Innovator of the Year, and a proudly Great Place to Work–certified organisation.

The Company:

Corporate Technology Services (CTS) provides end-to-end audio visual services from production to consulting and ongoing support. From hybrid workplaces to events and presentations, our AV solutions foster engagement, impact collaboration and maximise productivity.

With over 20 years of experience in AV, we are passionate about delivering personalised services and outstanding customer experiences to our corporate clients. Our team creatively inspires businesses and each other to leverage technology and help clients seize the opportunity of a seamless world.

Your Role:

An exciting opportunity has arisen for a dedicated and commercially-minded Audio Visual Concierge to join our Support team.

We are in the business of helping and giving a great experience for our clients. You will play a key role in this by helping plan, prepare and operate Audio, Vision and Lighting on a variety of corporate events, and provide solutions for AV/IT issues.

Your day-to-day tasks may include but won't be limited to;

Provide technical set-up and concierge services, anticipating client needs and ensuring minimal down time for meetings and events.
Liaise with clients and operate small to mid jobs, both independently and within a team.
Provide high quality technical support and operate video conference, virtual webcast and Unified Communications systems in a networked environment;
Plan, set up, operate and bump out AV systems for corporate events, conferences and webcasts/broadcasts;
Respond to incidents and tickets, assisting with troubleshooting where required and escalating to additional team members or maintenance contractors;
Document your work and that of your team, ensuring a measurable and data driven approach to enhancing the service over time;
Assist guest experience with customer service when requested or required.

Your Background:

To be considered for this position you will have the following:

Well-developed skills and at least 2 years' experience in the operation of Audio and Vision equipment, with exposure to IT equipment desirable;
Demonstrable experience in assisting medium to high scale corporate events;
Excellent presentation and communication skills indicating a client-centric approach;
Dedication and the ability to juggle competing priorities and deadlines;
Accountable with proven experience as a self-driven individual who can work productively in a team environment;
Qualification in the AV Industry or trade-related industry
Must be able to work as part of a team and unsupervised, with the ability to proactively take on additional responsibilities to achieve a high level of client satisfaction.

What do you get in return?

Exposure to leading edge AV technologies in the industry!
The opportunity to work with a group of extremely talented & dedicated professional
Access to AV & Network training via AVIXA, Crestron Academy and Linkedin Learning
Create work life balance with most shifts in standard office hours
A collaborative and friendly corporate culture with a management team with vision and passion for growth

Don't just take our word for it, see more of what our staff have to say (Careers tab) and have a look at some of the big events you could lead at our website (www.ctsav.com.au). Follow us on LinkedIn!

All candidates must be eligible for work in Australia (hold a valid visa).

Even if you don't tick every box, we'd still love to hear from you!

Due to the anticipated high volume of applications, only shortlisted candidates will be contacted for an interview.

We are an Equal Opportunity employer

Corporate Technology Services

Company Overview