Part Time Sales Advisor

Job Title

Store Consultant

Reporting to

Store Manager

Location

Bournemouth

Job Summary

The Store Consultant is responsible for delivering excellent customer service, supporting sales growth, and providing product advice to customers within the Trade Store environment.

The role acts as a key point of contact for trade and business customers, helping them identify the right products and solutions while ensuring every customer receives a professional, efficient, and positive experience. The Store Consultant supports store sales performance through customer engagement, product recommendations, merchandising, and operational support activities.

Working closely with Store Managers, Territory Support Managers the role helps maintain strong customer relationships while contributing to the overall success of the Trade Store.

The Store Consultant combines customer service, product knowledge, sales awareness, and operational support to create an environment that encourages repeat business and long-term customer loyalty.

Key Responsibilities

Customer Service & Relationship Management

• Welcome customers and provide a professional first impression of the business
• Develop and maintain positive relationships with trade and business customers
• Understand customer requirements and provide appropriate product recommendations
• Assist customers with product selection, availability, and alternatives
• Resolve customer queries and concerns promptly and professionally
• Support customer retention through consistent service and relationship building
• Promote a customer-first culture within the store environment

Sales & Commercial Support

• Support achievement of store sales targets and commercial objectives
• Identify opportunities to increase customer spend
• Promote key product ranges, promotions, campaigns, and business initiatives
• Recommend complementary products and solutions where appropriate
• Support new product launches and category initiatives
• Encourage repeat purchasing and greater customer engagement
• Contribute to store revenue growth through proactive customer interactions

Product Knowledge & Customer Advice

• Develop and maintain strong knowledge of product ranges and services
• Provide customers with accurate product information and guidance
• Demonstrate product features, benefits, and applications where appropriate
• Assist customers in identifying the best solution for their requirements
• Stay informed on new products, promotions, and business initiatives
• Support customer education and product awareness activities

Store Operations

• Maintain high standards of store presentation and merchandising
• Replenish stock and ensure products are correctly displayed
• Support inventory accuracy and stock control activities
• Process customer transactions accurately and efficiently
• Assist with goods receiving, stock movement, and replenishment tasks
• Maintain a clean, organised, and welcoming store environment
• Support operational activities that contribute to efficient store performance

Customer Account Support

• Assist customers with account enquiries and information requests
• Support customer order processing and administration activities
• Coordinate with Customer Operations and support teams where required
• Ensure customer information is maintained accurately
• Help resolve customer order and delivery issues when required
• Outreach to customer through calls
• Support customer onboarding and engagement initiatives

Team Collaboration

• Work collaboratively with store colleagues to achieve shared objectives
• Support Store Managers in delivering business priorities
• Share customer feedback and insights with the wider team
• Assist colleagues during busy trading periods
• Promote a positive and supportive working environment
• Contribute to team success through flexibility and cooperation

Health, Safety & Compliance

• Follow all company health and safety procedures
• Maintain safe working practices within the store environment
• Support housekeeping and operational standards
• Report hazards, incidents, and concerns promptly
• Ensure products and equipment are handled safely
• Support compliance with company policies and procedures

Continuous Improvement

• Identify opportunities to improve customer experience
• Suggest improvements to store processes and operations
• Participate in training and development activities
• Develop personal product knowledge and customer service capability
• Support implementation of new business initiatives
• Contribute ideas that improve operational effectiveness and customer satisfaction

What We Offer

• Healthcare cash plan, Employee Assistance Programme, Cycle to Work scheme.
• Access to comprehensive training and development opportunities.
• Monday-Saturday schedule – no Sundays & Bank Holidays off
• Pension in line with auto-enrolment
• Health Care plan

Additional Information

The Store Consultant plays an important role in delivering a professional customer experience while supporting store sales performance, customer retention, and operational excellence.

Success in the role is measured through customer satisfaction, product knowledge, service delivery, contribution to store sales performance, and the ability to build positive customer relationships that encourage repeat business.