United Gas & Power is one of the highest-rated commercial energy suppliers in the UK and we’re expanding. We’re on the lookout for a driven, customer-focused Collections Agent to join the team at our Guiseley, Leeds office.

This is a great opportunity to step into the energy sector and contribute to a high-performing, fast paced team. As a Collections Agent, you’ll play a key role in managing accounts, resolving overdue payments, and ensuring our collections process runs efficiently. You’ll work across departments, sharpen your negotiation skills, and help maintain our reputation for outstanding service.

If you’re results-oriented, a strong communicator, and thrive under pressure — we want to hear from you.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

As a Collections Agent, you’ll play a key role in helping customers resolve their outstanding debts while protecting company revenue. Your day-to-day responsibilities will be dynamic and rewarding, offering a balance of customer interaction, problem-solving, and cross-team collaboration.

Your Responsibilities will Include:

• Engaging with Customers: Reach out to customers via phone, email, and written communication to negotiate and agree on repayment plans, resolve overdue accounts, and guide them toward financial solutions.

• Managing Accounts: Keep detailed and accurate records of all customer interactions, payment plans, and collection progress using our internal systems.

• Investigating Accounts: Dive deep into delinquent accounts to understand why payments have been missed and create tailored strategies to bring accounts back on track.

• Working with Legal Teams: Support the legal recoveries process by collaborating with legal professionals on cases requiring formal action, ensuring all steps comply with industry regulations and standards.

• Supporting Tenants: Liaise with the change of tenancy team to ensure all necessary actions are taken regarding tenants in arrears and provide support where required to resolve tenancy-related debt issues.

• Monitoring Progress: Track payment arrangements, follow up with customers regularly, and take appropriate next steps when commitments aren’t met.

• Collaborating Internally: Coordinate with customer service, billing, and tenancy teams to provide a seamless experience and resolve customer concerns efficiently.

• Reporting Insights: Share regular updates and insights with management on account performance, collection trends, and any challenges affecting recovery outcomes.

• Staying Compliant: Ensure all actions are in line with industry regulations such as the Fair Debt Collection Practices Act (FDCPA) and data protection laws.

The Individual

We’re looking for a focused and results-oriented individual with the ability to manage collections efficiently and professionally. The ideal candidate will bring:

• Relevant Experience: Previous experience in collections, financial services, or telemarketing is preferred, but not essential.

• Technical Skills: Familiarity with accounting or CRM software is advantageous for managing and updating client accounts.

• Accuracy: Strong data entry skills and attention to detail to ensure accurate and compliant record-keeping.

• Communication: Clear and professional phone and written communication skills to engage with customers and negotiate outcomes.

• Analytical Ability: Competence in reviewing financial information and applying appropriate strategies for debt recovery.

• Problem-Solving: A proactive and methodical approach to resolving issues and handling disputes.

• Professional Conduct: Consistent professionalism when dealing with sensitive financial matters and customer information.

Join the Team

As part of our team, you’ll enjoy a range of benefits that reflect the value we place on our people, including:

• Excellent salary based on your experience

• Pension scheme with 8% employer contributions

• Monday to Friday, 9am – 5:00pm

• 25 days’ annual leave plus Bank Holidays

• Long-Term Service Benefit – gain an extra day of leave for every 5 years of service

• Holiday Purchase Scheme – buy up to 5 additional days of leave each year

• Ongoing training and development to support your growth

• A supportive, team-focused working environment

• Access to a Health & Wellbeing programme, includes GP consultations, mental health support, and discounted gym memberships

• Cycle to Work Scheme

• Company social events to celebrate success and stay connected