Job Function:                                                     

To provide an excellent customer experience across both the Parts Department and Showroom, selling agricultural, turf and outdoor equipment, parts and accessories. 

The role will involve serving customers face to face, by telephone and through digital channels, providing knowledgeable advice and identifying opportunities to increase sales. The role will also support the effective management, presentation and stock control of parts and showroom products. 

Essential Duties:

• Meet and greet customers, providing a friendly and professional service.
• Sell parts, accessories and showroom products such as lawnmowers, chainsaws and handheld equipment.
• Understand customer requirements and recommend suitable products, accessories and solutions.
• Prepare quotations, process sales and follow up customer enquiries where appropriate.
• Develop and maintain strong product knowledge, including features, benefits, pricing and availability.
• Maintain an attractive, well-presented showroom and assist with seasonal displays and promotions.
• Support customer demonstrations, deliveries and relevant local shows and events.
• Handle telephone and online enquiries and provide prompt and accurate responses.
• Serve Service Technicians and customers with parts, ensuring parts are supplied accurately and efficiently.
• Receive, check and correctly store incoming parts and showroom products.
• Maintain accurate stock records, carry out stock checks and highlight shortages or discrepancies.
• Complete sales, invoicing, warranty registration and other relevant administration accurately.
• Work closely with Parts, Service, Sales and other depot teams to provide a joined-up customer experience.
• Maintain awareness of competitor products and pricing and share relevant information with management.
• Follow company processes and procedures and support the wider depot team as required.

Skills & Qualifications:

• Excellent customer service and communication skills. 
• A positive, proactive and sales-focused approach. 
• Good attention to detail and strong organisational skills. 
• Ability to build rapport with customers and understand their needs. 
• Confident using IT and business systems. 
• An interest in agricultural, turf or outdoor equipment and willingness to develop product knowledge. 
• Previous parts, retail, sales or machinery experience would be an advantage but is not essential as training will be provided. 
• Ability to work effectively as part of a team and manage competing priorities. 
• Flexible approach to working hours, including occasional weekends and events where required.