Townhouse was created with a single goal: to disrupt and
reinvent the global nail salon industry. We are the fastest growing beauty
brand in Europe with 40+ salons globally, and we are driven by a passionate and
disruptive team to achieve our mission. We’ve brought together a world-class
team from a wide range of industries. As we continue to expand, we need
brilliant people (like you!) to help bring the Townhouse brand to life across
the world.
Our values
Here at Townhouse, we live by our three core values;
-Details matter
-Passionate in everything we do
-Nice people
Townhouse was born out of the idea that ‘details matter’ – our
customers strive for perfection in the details, and so do we. Our passion fuels
our work and drives constant innovation. Finally, we pride ourselves on finding
nice, kind-hearted people to join our mission to revolutionise the industry.
ABOUT THE ROLE
We’re looking for a proactive, curious and detail-driven
People Advisor to join our growing People team at Townhouse. This is a hands-on
role where you’ll support our People operations across both Support Centre and
salons, helping ensure our systems, processes and employee experience continue
to evolve as we scale globally.
Reporting into the Head of People, this role offers real
development opportunity. You’ll build your advisory capability, strengthen your
commercial understanding and take ownership across a broad range of People
activities – making this an exciting opportunity for someone looking to grow
into a more senior People role over time.
KEY RESPONSIBILITIES
- Act
as a trusted first point of contact for managers and employees, providing
practical guidance across People policies, processes and employee
relations matters.
- Support
and deliver core People activities including performance reviews, 360
feedback, engagement surveys, absence management and employee lifecycle
processes.
- Own
and maintain People data and reporting through Employment Hero, using
insights to identify trends and support decision making.
- Partner
with salon and Support Centre leaders to build people capability and drive
consistency across the business.
- Identify
and implement improvements to People systems, processes and projects to
enhance efficiency and employee experience.
- Support
wider People initiatives and contribute to reporting and projects that
enable business growth, including franchise support and leadership
reporting.
ABOUT YOU
- Previous
experience within a HR or People role, ideally in a fast-paced,
customer-facing or multi-site environment.
- Confident
supporting managers with day-to-day people matters and comfortable
navigating ambiguity.
- Strong
attention to detail with experience working with People systems and HR
data.
- Organised
and able to manage competing priorities while maintaining a high standard
of delivery.
- Curious,
proactive and eager to continuously improve ways of working.
- Collaborative,
approachable and excited by the opportunity to grow your career within the
People function.
- CIPD
Level 3 qualified (or working towards) is beneficial but not essential.
LOCATION
This is a full-time, 12-month Fixed Term Contract role based
at our Support Centre in Central London, and we offer a hybrid working model,
aligned with role requirements.
EMPLOYEE BENEFITS
Private healthcare and wellness support – Enjoy
access to private healthcare including phone/video GP appointments and
treatment in private hospitals where NHS wait times are high.
Employee discount – Enjoy 75% off treatments and 50%
off Townhouse products for when you need a little pampering.
Holiday on us – Earn an extra day of annual leave for
each year of service from your second year onwards, up to four additional days.
Birthday treat – During your birthday month, bring a
friend for a complimentary signature manicure or pedicure, and a glass of
bubbles!
Social Budget – Regular team socials and monthly
treats, agreed with your manager – from office lunches to after-work drinks.
Emergency cash advance – Interest-free advance of up
to £50 per worked day in the month to help cover short-term needs.
Shopping discounts – Save money with a wide range of
discounts on top brands.
Refer a friend scheme – Receive a reward when someone
you refer is successfully hired.
EQUAL OPPORTUNITIES
We’re proud to be an inclusive employer. We welcome
applications from all backgrounds and are committed to creating a diverse,
supportive, and empowering workplace.
