AI Job Summary

Previous team leader, supervisory or customer service experience.
Experience supporting, guiding and motivating a team.
Strong communication and problem-solving skills to handle guest queries and resolve issues.

Role Type

On-site • Temporary • Casual • Team Leader

Pay Rate

£14.01 GBP – £14.02 GBP (Hour)

Description

🎅✨ Lead the Magic This Christmas as our Grotto Team Leader! ✨🎅

Christmas is one of the most exciting times of the year at Otley Garden Centre, and we’re looking for an enthusiastic, organised and people-focused Grotto Team Leader to help bring the magic to life.

From excited children meeting Santa for the very first time to families creating treasured festive memories, our Grotto is at the heart of the Christmas experience. We’re looking for someone who can take ownership of the day-to-day running of our Grotto, support a small team of Christmas Elves, and help ensure every guest enjoys a truly magical visit.

If you’re a confident team player who enjoys working with people, thrives in a busy environment, and takes pride in creating exceptional customer experiences, we’d love to hear from you.

🎄 What You’ll Be Doing

✨ Leading the day-to-day operation of the Christmas Grotto

🧝 Supporting and guiding a small team of seasonal Elves

🎅 Helping create magical experiences for children and their families

📦 Managing stock levels and completing regular stock takes

🏡 Preparing and setting up the Grotto ahead of each trading weekend

📋 Completing operational and health & safety checks

⏰ Ensuring visits run smoothly, efficiently and on time

😊 Handling guest queries and resolving issues in a professional and friendly manner

🤝 Working closely with colleagues across the Garden Centre to deliver a seamless festive experience

🌟 Maintaining the magical atmosphere that makes Christmas at Otley so special

✨ We’re Looking For Someone Who

🎄 Has previous team leader, supervisory or customer service experience

🎄 Is highly organised and able to plan ahead

🎄 Can work independently and take ownership of tasks

🎄 Enjoys supporting and motivating others

🎄 Remains calm and positive in a busy environment

🎄 Has excellent communication and problem-solving skills

🎄 Loves creating memorable experiences for guests

🎄 Brings plenty of energy, enthusiasm and festive spirit!

🎁 Why Join Us?

Our Christmas Grotto is one of the highlights of the festive season, helping create magical memories for families from across the local area. As Grotto Team Leader, you’ll have the opportunity to play a key role in making each visit special while leading a small, friendly team throughout the Christmas period.

🎅 Ready to Join the Christmas Team?

If you’re excited about helping to create magical festive experiences and leading a team of Christmas Elves, click APPLY NOW to register your interest.

A member of our team will be in touch to discuss the next steps.

✨ Join us at Otley Garden Centre and help make this Christmas our most magical season yet! 🎄🎁✨

Company Overview

We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.