Who are we?
This is
an exciting time to join the TCHC Group. TCHC Group was set up in August 2004.
Since then, we have continued to develop and deliver programmes to support both
young people and adults to learn, achieve and progress toward greater
opportunities. TCHC is an organisation that believes in creating opportunities
for all. It is an organisation that is ethical, friendly, and considerate and
encompasses these values in all its services and operations. Most of all, we
believe in working together as a team to create opportunities for the
individuals we work with to grow, to help them recognise and achieve their
aspirations and goals and attain a positive outcome.
The staff
who work for TCHC are learner-centric and want to make a real difference to the
people they work with, enabling them to improve their employment situation,
some of whom will have had poor experiences of learning and employment in the
past. Some may have complex lives and require signposting to other
organisations that can help.
Staff are
valued and recognised for the contribution they make towards the organisation’s
vision and goals, and the effective support they provide to the individuals we
engage with. We have a strong belief that success is created together; one of
the reasons why we are a great employer to work for.
TCHC
is a disability-confident, committed employer.
Who are we
looking for?
TCHC is
looking for a passionate individual to work with our Restart Programme
participants who have been out of work for at least 6 months, to find
sustainable employment. The EC’s role is to identify and support any barriers
to employment that participants may have, agree on solutions to resolve
barriers and conduct work-focused activities to ensure participants enter work
within a 12-month period of starting on the programme.
The EC
will manage a caseload of participants, ensuring they are supported and
challenged appropriately to move towards lasting and meaningful employment.
Following a diagnostic assessment, they will work through a comprehensive
action plan with the participant to give them additional skills, identify transferable
skills and capabilities and build their confidence to return to sustainable
employment.
Job Title:
Employment
Coach
Location:
Aylesbury
Working
Hours:
8.30 am to 5.00 pm OR 9:00 am to 5:30 pm, Monday
to Friday, 1-hour lunch, 37.5 hours per week.
Contract
Type:
Fixed
Term June 2028
Reports
to:
Performance Manager
Salary:
£27,900 per annum
What are we
looking for?
Qualifications:
- ·GCSE
(or equivalent) in English and maths at grade C or above, essential
Skills &
Attributes
- ·Experience
of working in welfare-to-work – or in similar performance target-driven
environments, such as recruitment, business-to-business sales or equivalent
- Experience working in a fast-paced, evolving
environment with the ability to manage multiple priorities.
- An adept communicator with the ability to
persuade, influence and listen to others.
- Ability to be flexible, open, and creative in
problem solving.
- Ability to build rapport quickly and adapt to
client needs and communication to inspire, motivate and challenge
participants.
- Knowledge of the labour market, wider provision,
and stakeholders local to the area in which you are applying.
- Able to effectively network to build and
maintain effective relationships internally and externally.
- High-level digital literacy skills and data
accuracy skills, including a strong working knowledge of Microsoft Office
applications and web-based communication technologies.
- Excellent organisational skills with a
demonstrated ability to manage a busy schedule/workload under pressure.
- A strong commitment to personal and professional
ongoing development
- Ability to follow and comply with contractual
requirements alongside the ability to understand and adhere to GDPR.
- A value-led individual who always leads by
example.
Main Tasks &
Responsibilities
- Building effective and positive relationships
with participants, working collaboratively and challenging them to
identify and overcome any potential barriers preventing them from
returning to work.
- Conducting a diagnostic assessment with all
participants to assess job readiness and the appropriate level of support
required on the customer journey throughout time on programme.
- Partnering with the participant to create a
comprehensive action plan to identify appropriate career opportunities,
identify any employment-related barriers and the actions required to
progress towards sustainable employment.
- Understanding the internal and external
information, advice and guidance available to support participants with
debt concerns, mental health conditions or career coaching and signposting
as required.
- Ensuring that participants have an up-to-date
and professional CV and supporting statement, and a covering letter,
tailored appropriately for each application.
- Providing job search support, guiding
participants to register on appropriate job boards and ensuring their
digital profiles are up to date and visible to employers.
- Providing industry-specific training and
development, based on relevant sector experience.
- Working in partnership with the internal
Employer Engagement team and relevant external employment support services
to identify appropriate job opportunities.
- Supporting participants in preparing for job
interviews, conducting mock interviews and assessment activities.
- To ensure clients have access to workshop
options based on individual diagnostics and tailored support (inc. health,
mental health, transferable skills, job searching, CV writing, interview
skills).
- To work with pace and urgency – planning and
forecasting ahead and discussing next steps on a weekly/monthly basis.
- Meet and exceed all monthly performance targets
and Key Performance Indicators, seeking feedback and input to continuously
improve and deliver strong outcomes for our participants and
commissioners.
- To maintain quality client records in the
database so that they outline the client’s journey on the programme.
- Be responsible for promoting and safeguarding
(including Prevent) the welfare of all participants for whom you have
responsibility or with whom you come into contact with and adhere to
TCHC’s Safeguarding and Prevent policies.
Note: These
responsibilities serve as an initial outline for the tasks that the post holder
will initially be expected to perform. Changes may occur over time to
accommodate evolving job requirements and adapt to shifting circumstances.
Furthermore, given the
dynamic nature of our operational environment, it is crucial for individuals in
these roles to demonstrate flexibility and a willingness to travel to different
work locations. This outline represents an initial plan and will be subject to
periodic review as part of our Continuous Professional Development process.
Confidentiality
The individual in this role is responsible for upholding the
confidentiality of information pertaining to clients, staff, and other
stakeholders. Certain aspects of their work involve handling confidential
information, which should not be disclosed to individuals outside the scope of
their official duties. It is imperative that the post holder consistently
always adheres to the provisions of the General Data Regulation Act.
Safeguarding, Prevent
& Equal Opportunities
TCHC is dedicated to promoting equal opportunities and
preventing discrimination for everyone. Our commitment extends to adhering to
Safer Recruitment Policies, safeguarding practices, complying with the Prevent
Duty, and advocating for the well-being of children, youth, and adults. In
pursuit of our dedication, we will continuously enhance and refine our robust
safeguarding processes and procedures, fostering a culture of safeguarding
among our team members and volunteers.
Commitment to
Safeguarding
TCHC is committed to Safeguarding and promoting the welfare of
children, young people and adults. All staff are expected to adhere to our
Safeguarding & Child Protection Policy and the safeguarding
responsibilities outlined in their job description.
We conduct Safer Recruitment Checks on all staff prior to
confirming a start date, in line with Keeping Children Safe in Education. An
online search of information within the public domain is conducted on all
candidates who are invited to interview.
This post is exempt from the Rehabilitation of Offenders Act
(ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended
2013 and 2020)) provide that when applying for certain jobs and activities,
certain spent convictions and cautions are ‘protected’, so they do not need to
be disclosed to employers, and if they are disclosed, employers cannot take
them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act
1974 and the Exceptions Order 1975 provides information about which convictions
must be declared during job applications and related exceptions, and further
information about filtering offences can be found in the DBS filtering guide.
Please see our Recruitment with Safer Recruitment Policy for
further information, or get in touch on 01923 698477 or hr@tchc.net
Pre-employment checks
The
company also conducts an internal online search on social media platforms in
accordance with the Keeping Children Safe in Education guidance. Should any
pertinent information arise from this search, it will be discussed with the
applicant as part of the recruitment process.
Please
note that upon a successful job offer, the company performs digitalised
right-to-work checks and initiates DBS applications through an external service
provider. An enhanced DBS check, including the barred list, is mandatory for
this role.
Rewards for your
hard work
For us
here at TCHC, reward means far more than just pay. Our generous and competitive
benefits package includes:
- The full-time equivalent annual leave
entitlement is 20 days per year in addition to 8 UK public holidays. An
additional day of leave will be added for each complete year of service,
effective from the commencement of the next holiday year, up to a maximum
of 5 additional days after 5 years of service, giving a maximum total
annual leave entitlement of 25 days. This will be pro rata for part-time
hours.
- ·We
operate a Christmas and New Year shutdown period in which you will receive an
additional 3 days of leave at full pay to cover this closure period after 1
year of service. This will be pro rata for part-time hours.
- When your birthday falls on a working day, you
will receive the day off at full pay.
- Sickness pay allowance after the probationary
period.
- Pension scheme after 3 months you have been
employed with us
- Bupa Cash Plan, level 1, paid by the company
after the probationary period.
- Employee Assistance Programme to access help and
support 24 hours a day, every day of the year for immediate family
(eligibility applies)
- Discounted membership for BUPA (subject to the
qualifying conditions)
- Long Service club loyalty gift upon completion
of 5 and 10 years of continuous service
- Quarterly and annual awards
- Company tools and equipment for the performance
of your duties
- Reimbursement of travel to other locations
outside of the Centre (this will exclude travelling to the usual
workplace)
How to Apply
To apply, please complete the application form online at: https://tchc.net/apply-now/
