Housing Officer – Social Housing & Property Management

Housing Officer – Social Housing & Property Management

Location: Bramingham Business Centre, Luton (Office-based) 

Salary: £24,415 per annum (£32,262 FTE) 

Hours: 28 hours per week (ideally across 5 days but open to discussion) 

Department: Housing Services 

Reports to: Housing Services Manager 

Closing Date: 29th November 

Interview Dates: 4th & 7th December

Make a difference. Build relationships. Help people thrive.

Are you an experienced Housing Officer looking for a varied and rewarding role where you can make a real difference?

Do you have experience in social housing, tenancy management and working with private landlords? Are you organised, proactive and confident managing competing priorities while delivering excellent customer service?

Squared Housing Association is looking for a motivated and customer-focused Housing Officer to join our friendly Homes team.

You’ll manage a diverse housing portfolio, build relationships with tenants and private landlords, and help deliver high-quality housing services across Luton and South Bedfordshire. This is an opportunity to combine housing management, landlord liaison and customer support in a role that genuinely makes a difference to people’s lives.

About Squared

Squared is a not-for-profit housing association providing affordable homes across Luton and South Bedfordshire since 1962. We’re proud of our strong local roots, our friendly and inclusive workplace, and our commitment to placing the customer at the heart of everything we do.

We believe housing is more than just a home – it’s about support, opportunity, and helping people move forward in a way that suits them. We’re ambitious, growing, and always looking for people who share our values and enjoy making a real difference.

About the Homes Team

Our Homes department manages approximately 400 properties across Luton, Dunstable, Caddington and Barton-le-Clay, working closely with partners including Luton Borough Council, Central Bedfordshire Council and the Department for Work and Pensions.

We support customers to manage and sustain their tenancies, offering guidance and practical assistance to help them achieve their personal aspirations.

About the Role – What You’ll Be Doing

As Housing Officer, you’ll manage a portfolio of properties and deliver an effective tenancy and lease management service. You’ll be a key point of contact for tenants and private landlords, ensuring queries are handled professionally and relationships are maintained.

Your responsibilities will include:

Tenancy & Housing Management

• Manage a portfolio of properties, delivering comprehensive tenancy management.
• Oversee tenancy commencements, variations, terminations, evictions and mutual exchanges.
• Manage void properties, tenancy audits and property inspections, reporting and coordinating maintenance requirements.
• Manage rent arrears, including payment arrangements, direct debits and appropriate warnings and notices.
• Monitor and manage anti-social behaviour (ASB), gathering evidence and supporting legal action where required.
• Identify safeguarding concerns and signpost customers to appropriate support services.

Private Landlord & Lease Management

• Act as the main point of contact for existing and prospective private landlords.
• Manage lease agreements, including renewals, new leases, terminations and property hand-backs.
• Work with Property Services to onboard new leased properties.
• Liaise with Maintenance & Repairs to ensure properties meet compliance requirements, including gas, electrical, EPC and fire safety.
• Support the promotion of Squared’s services to attract new private landlords.

Customer Service & Partnership Working

• Respond to customer and landlord enquiries by telephone and email, including managing shared inboxes and Housing Benefit and Universal Credit enquiries.
• Build effective relationships with customers, colleagues, landlords and external agencies.
• Work with partners to support vulnerable customers and promote tenancy sustainment.
• Maintain accurate housing and property management records and achieve individual and team KPIs.
• Identify opportunities to improve processes, efficiency and digital ways of working.
• Keep up to date with housing legislation, welfare reform and relevant sector developments.
• Attend partnership meetings and provide cover for colleagues when required.

About You – What We’re Looking For

You’ll be an experienced housing professional who combines strong organisational and administrative skills with empathy, resilience and a genuine passion for customer service.

You’ll be confident managing your own workload, handling challenging situations and balancing the needs of customers and landlords with the commercial requirements of the service.

Essential criteria:

• Experience working within the social housing sector and a good understanding of tenancy management.
• Experience in a customer-focused environment, including supporting vulnerable individuals and families with complex needs.
• Understanding of commercial lease obligations and private landlord management.
• Experience using housing management software, such as MRI or similar systems.
• Knowledge of rent arrears, tenancy administration and property management.
• Excellent communication, negotiation and relationship-building skills.
• Experience of partnership working and liaising with external agencies.
• Strong organisational, planning and administrative skills, with excellent attention to detail.
• Good IT skills, including Microsoft Office and digital systems.
• Ability to work independently, manage competing priorities and deliver against targets.
• A practical, solutions-focused and commercially minded approach.
• Understanding of equality, diversity and inclusion.
• A flexible attitude and willingness to embrace change and continuous improvement.
• Full, clean UK driving licence and access to your own vehicle for work purposes.

Desirable criteria:

• A housing-related qualification, such as CIH.
• Experience or training in housing management or property services.
• Understanding of lease repairs and maintenance clauses.
• Knowledge of property compliance, energy efficiency and Health & Safety requirements.
• Awareness of welfare benefits, homelessness and wider social issues.
• Experience in mediation, conflict resolution or budget management.
• Membership of a relevant professional body.

Our Values

Our values guide how we work and grow together. We’re looking for someone who demonstrates these values:

• Understand: Be approachable, friendly and welcoming, respecting different backgrounds and circumstances.
• Grow: Take ownership, plan effectively and embrace opportunities to learn.
• Recognise: Build trust and credibility by treating everyone with respect.
• Deliver: Show enthusiasm and passion for providing excellent customer service.
• Play: Work collaboratively and build positive relationships across Squared.
• Innovate: Find practical solutions, embrace new ideas and look for smarter ways of working.

Why Join Squared? Our Benefits

We recognise and value the contribution our people make. Our benefits include:

• 33 days’ annual leave, including bank holidays, increasing by up to five additional days with length of service.
• Essential Car User Allowance.
• Option to buy or sell up to five days’ annual leave.
• Free Health Cash Plan following successful completion of probation.
• Employee Assistance Programme.
• Pension scheme, with Squared contributing 1.33 times your employee contribution, up to a maximum of 8%.
• Life Assurance and Personal Accident Cover.
• Shopping discounts through our benefits portal.
• Flexible working approach.
• Free parking at our Bramingham office.

Ready to Make a Difference?

If you’re an experienced housing professional who enjoys a varied role, building strong relationships and helping people access and sustain affordable housing, we’d love to hear from you.

Join Squared and help us make a difference, one home at a time.