Inside Sales Executive – Remote

Inside Sales Executive

Remote (UK) | Permanent

About SmartSurvey

SmartSurvey is a UK feedback platform. We help organisations collect the data they need, understand what it tells them and act on it, securely and efficiently.

Founded in 2010, we have more than 600,000 users across the public and private sectors.

The Role

As an Inside Sales Executive at SmartSurvey, you will play a pivotal role in engaging with potential and existing customers across the UK. Your primary responsibility will be to understand customer needs, guide them in selecting the right plans, and ensure they derive maximum value from our services. This remote position allows you to work collaboratively with a dedicated team while making a significant impact on our growth and customer satisfaction.

What You’ll Do

• Respond to new enquiries and qualify what each customer needs
• Run product demos that show how SmartSurvey solves their problems
• Prepare quotes and close deals yourself
• Contact existing customers to find chances to upgrade or expand
• Work with marketing on campaigns that bring in new customers
• Support customer success on key accounts
• Pass customer insight to the product team to help shape what we build next

What You’ll Bring

• Experience in software sales, ideally closing high volumes of quick deals
• A track record of winning new customers and growing existing accounts
• Clear, confident communication by phone, video and email
• Good judgement about when to close a deal yourself and when to bring others in
• Disciplined CRM habits that keep your pipeline accurate and up to date
• Experience using AI tools, such as Claude, in your day-to-day work
• Knowledge of surveys, research or customer feedback is a bonus

Why Join Us

Our SMART values are Simplicity and Clarity, Mission-Led Collaboration, Accountable Innovation, Raise the Bar and Total Customer Focus. They shape how we hire, how we work and how we treat our customers. You’ll join a small team where your work makes a visible difference, and you’ll learn from colleagues across the business.

What We Offer

• 25 days’ annual leave, plus 1 extra day for each year of service*
• A day off for your birthday, plus a birthday gift
• Christmas break*
• Eye test and glasses contribution
• Length of service recognition
• Referral bonus of £1,000*
• Monthly Employment Hero perks

Private medical insurance

Once you’ve completed 3 months and passed probation, you can join our private medical cover through Vitality. This includes the ‘Medical History Disregarded’ option*. It covers:

• Dental cashback
• Vision cashback
• Inpatient and outpatient physical health care
• Mental health support