IT Support Engineer

Rotech is seeking an experienced, hands-on IT professional to be responsible for providing day-to-day technical support to employees and assisting the IT Manager in maintaining the company’s IT systems.

Responsibilities include troubleshooting hardware and software issues, setting up computers and user accounts, supporting Microsoft 365, and maintaining IT equipment and records. The role also contributes to IT projects and improvements, helping to keep systems reliable, secure, and suited to the needs of the business.

KEY RESPONSIBILITIES:
Provide day-to-day IT support to employees, resolving hardware, software and connectivity issues.
Install, configure and maintain computers and other IT equipment.
Set up and manage user accounts, access permissions and Microsoft 365 services.
Support employee onboarding and offboarding, including equipment setup and access changes.
Maintain accurate records of IT assets, purchases, support requests and system changes.
Create and update IT documentation.
Assist the IT Manager with IT projects, system upgrades and service improvements.

EXPERIENCE/CAPABILITIES:
Essential
Previous experience in IT support or a relevant IT qualification supported by practical experience.
Good working knowledge of Windows 11, Microsoft 365 and common business applications.
Ability to troubleshoot computer hardware, software and connectivity issues
An understanding of networking, including TCP/IP, DNS, DHCP, VPN and Wi-Fi.
Good communication skills and the ability to explain technical issues clearly to non-technical users.
Ability to work independently and as part of a team.
Awareness of IT security best practices.
Desireable
Experience using Active Directory and Microsoft Entra ID.
Working knowledge of Microsoft Intune, SharePoint and Microsoft Defender.
Experience maintaining automated workflows using Microsoft Power Automate.
Familiarity with Windows Server and basic server administration.
Experience maintaining accurate IT asset records and technical documentation.
Relevant IT certifications.