Bar Staff

The Plough & Harrow

Part of RJS Hospitality Ltd

Job Description – Bar Staff

Reports To

Duty Manager / Deputy General Manager / General Manager / Directors

Location

The Plough & Harrow, Hill Top

About Us

The Plough & Harrow is a busy, community-focused pub that prides itself on delivering outstanding customer service, a welcoming atmosphere and memorable experiences for every guest. As part of RJS Hospitality Ltd, we believe great hospitality starts with great people.

Whether we’re serving our regulars, welcoming new customers or hosting major sporting events and live entertainment, our aim is simple – to provide every customer with an experience they’ll want to return for.

We’re looking for enthusiastic, hardworking individuals who enjoy working as part of a team, take pride in their work and are passionate about delivering exceptional hospitality.

Purpose of the Role

As a Bar Staff member, you will play a vital role in creating the welcoming atmosphere that The Plough & Harrow is known for. You will provide friendly, efficient and professional service while maintaining the highest standards of cleanliness, presentation and customer care.

You will be expected to work as part of a close-knit team to ensure every customer enjoys an outstanding experience from the moment they arrive until they leave.

Key Responsibilities

• Deliver outstanding customer service at all times.
• Prepare and serve alcoholic and non-alcoholic drinks in accordance with company standards.
• Operate the EPOS system accurately, handling cash and card payments responsibly.
• Maintain a clean, organised and fully stocked bar throughout your shift.
• Wash, polish and replenish glassware.
• Keep customer areas clean, tidy and welcoming.
• Restock fridges, shelves and bar supplies as required.
• Follow all licensing legislation, including Challenge 25 and responsible alcohol retailing.
• Assist with food service where required, including delivering food to tables.
• Support opening and closing procedures.
• Report maintenance issues, hazards or customer concerns promptly.
• Work collaboratively with colleagues during busy periods and events.
• Help maintain the excellent reputation of The Plough & Harrow.

What We’re Looking For

Successful applicants will demonstrate:

• A friendly, approachable and professional manner.
• Excellent communication skills.
• Reliability and punctuality.
• A strong work ethic.
• A positive, can-do attitude.
• The ability to remain calm under pressure.
• Flexibility to work evenings, weekends and bank holidays.
• Pride in delivering outstanding hospitality.
• A willingness to learn and continually develop.

Previous bar or hospitality experience is desirable but not essential, as full training will be provided.

Our Expectations

Every member of the team is expected to:

• Arrive on time, prepared and ready to work.
• Wear the correct company uniform and maintain excellent personal presentation.
• Treat customers, colleagues and suppliers with courtesy and respect.
• Follow all company policies, procedures and standards.
• Take ownership of your work and support your teammates whenever required.
• Maintain exceptional standards of cleanliness throughout every shift.
• Take pride in both your work and the reputation of The Plough & Harrow.
• Represent The Plough & Harrow and RJS Hospitality Ltd professionally both inside and outside of work.

As part of RJS Hospitality Ltd, flexibility is an important part of the role. Whilst your primary place of work will be The Plough & Harrow, there may be occasions where you are required to work at another RJS Hospitality venue to support business needs, events or staffing requirements. Reasonable notice will be provided wherever possible, and all team members are expected to approach these opportunities with flexibility and a positive attitude.

Working across our venues helps develop new skills, share best practice and strengthens the wider RJS Hospitality team.

Health & Safety Responsibilities

Every employee has a responsibility to:

• Follow all Health & Safety procedures.
• Comply with Food Safety and Hygiene standards.
• Report hazards, accidents and near misses immediately.
• Complete all mandatory training.
• Work safely to protect customers, colleagues and themselves.
• Help maintain a safe, clean and welcoming environment at all times.

What We Offer

• Full training and ongoing development.
• Opportunities for career progression within RJS Hospitality Ltd.
• Staff food discount.
• Company social events.
• A supportive and friendly working environment.
• The opportunity to be part of a growing independent hospitality business that values its people.

Our Values

At The Plough & Harrow, we believe in:

• Customers First – Every guest matters.
• One Team – We succeed together.
• Pride – In ourselves, our venue and our service.
• Respect – For our customers, colleagues and community.
• Reliability – Doing the right thing, every time.
• Continuous Improvement – Always looking for ways to be better.

Every pint poured, every meal served and every conversation had contributes to the reputation of The Plough & Harrow.

We expect every member of our team to play their part in creating an atmosphere where customers feel welcome, valued and eager to return.