Administrator

Salary: £24,740 – £27,830 hours per week. 

About the role:

At Recovery Connections, we believe that recovery is possible for everyone. We are a lived experience organisation that puts people,  communities and relationships at the heart of everything we do anticipate in regular supervision and appraisal.

Our teams work alongside people to build hope, create opportunities and support positive change. We are passionate about reducing stigma,  promoting inclusion and helping people to achieve their goals.

As an Administrator, you’ll play a vital role in making this happen. Whilst you may work behind the scenes, your contribution is fundamental  to ensuring our services run smoothly and that the people we support receive the best possible experience.

About the Role

We are looking for an organised, proactive and friendly Administrator to join our Darlington team.

This is a varied and rewarding role, providing administrative support across the service whilst helping to ensure the accurate recording of information, smooth day-to-day operations and excellent customer service.

You’ll often be the first point of contact for people accessing our services, partner agencies and colleagues, helping to create a welcoming, professional and supportive environment.

Working as part of a wider team, you’ll contribute to the quality and effectiveness of our services through accurate record keeping, strong organisational skills and a commitment to our values.

What You’ll Be Doing

Keeping the Service Running Smoothly

• Provide high-quality administrative support to the Darlington service and central teams.
• Coordinate referrals, ensuring information is recorded accurately and processed promptly.
• Manage correspondence, data entry and record keeping.
• Organise electronic and paper filing systems to ensure information is stored securely and can be accessed when needed.

Supporting Systems and Data

• Help maintain effective IT, telecommunications and office systems.
• Act as a key contact for ICT issues and support colleagues with day-to-day systems.
• Ensure accurate data collection and reporting in line with organisational and contractual requirements.
• Support the maintenance of information governance standards and data quality.

Supporting People and Partners

• Provide a professional and welcoming first point of contact for visitors, people accessing services and partner organisations.
• Handle telephone calls and enquiries efficiently and sensitively.
• Share information appropriately and in accordance with confidentiality and information sharing requirements.

Managing Resources

• Support the management of petty cash, invoices and service administration systems.
• Help monitor building maintenance issues and support the upkeep of service facilities.
• Assist with preparing documents, reports, presentations and meeting paperwork.

What We’re Looking For

We are looking for someone who shares our values and believes in people’s ability to create positive change.

You’ll Be Someone Who:

• Is organised, reliable and takes pride in their work
• Enjoys helping others and providing excellent customer service.
• Is confident managing multiple tasks and priorities.
• Values teamwork, collaboration and learning.
• Approaches people with kindness, respect and compassion.
• Believes in recovery and the potential of every individual.Skills, Knowledge & Experience

Essential

• Strong administration and organisational skills.
• Excellent IT skills and confidence using a range of software packages.
• Ability to maintain accurate records and data.
• Experience working as part of a team.
• Good communication skills, both written and verbal.
• Understanding of equality, diversity and inclusion.
• Understanding of confidentiality and information governance principles.

Desirable

• Experience within health, social care, charity or community services.
• Knowledge of substance use, recovery, or the challenges faced by people experiencing social exclusion.
• Business Administration Level 3 qualification.

What We Offer

Working at Recovery Connections means being part of a supportive, values-driven organisation where people genuinely care about each other and the communities we serve.

We offer:

• A welcoming and inclusive working environment.
• Opportunities for learning, development and career progression.
• Regular supervision and support.
• The opportunity to make a real difference every day.
• A chance to be part of an organisation led by hope, recovery and lived experience.

A Final Note

Administration is often the heartbeat of a service. Your organisation, attention to detail and support help ensure that people receive the right support at the right time.

If you’re passionate about helping people, enjoy making things run smoothly, and want to be part of a team that changes lives, we’d love to hear from you.

This post is subject to an Enhanced DBS check.