Customer Journey Executive

For full details of the role, please see the attached job description

Are you passionate about creating exceptional customer experiences and ensuring every interaction leaves a lasting impression? Morgan is looking for a Customer Journey Executive to play a key role in shaping and enhancing the end-to-end customer experience across our unique customer journey.

Working within our Marketing team and reporting to the Head of Marketing, you will collaborate with colleagues across Sales, Customer Services, Aftersales, Operations and Marketing to ensure every customer touchpoint reflects the quality, craftsmanship and premium experience that Morgan is known for.

This is an exciting opportunity for someone who enjoys combining customer insight, communication and project coordination to improve customer engagement, satisfaction and loyalty. You will help develop targeted customer communications, manage customer journey content and campaigns, analyse customer feedback and data, and identify opportunities to improve the customer experience at every stage of the lifecycle.

The successful candidate will be highly organised, customer-focused and confident working with stakeholders across the business. Whether analysing customer feedback, creating engaging communications, optimising the customer journey or supporting customer experience projects, you will play an important role in ensuring Morgan continues to deliver an exceptional ownership experience.

If you are passionate about understanding customer needs, driving continuous improvement and making a real impact on customer satisfaction, we’d love to hear from you.