Key Duties:

Develop, implement, and maintain the company’s Quality Management System (QMS) aligned with UK ISO 9001, GDPR, and industry standards

Conduct regular internal audits, document reviews, and process checks to ensure client deliverables meet agreed specifications and regulatory requirements

Prepare for and support external audits, client inspections, and compliance reviews; produce clear reports with corrective actions

Review project documentation, service outputs, and client contracts for consistency, quality, and compliance with UK laws and internal policies

Lead continuous improvement initiatives — identify bottlenecks, update procedures, and train staff on quality standards

Maintain accurate quality records, non‑conformity logs, and action plans; track resolution and report progress to leadership

Liaise with clients, partners, and regulators on quality‑related queries and requirements