AI Job Summary

Proven front of house management experience in the hospitality industry.
Lead and train staff, oversee daily service, and conduct staff meetings.
Available to work evenings, weekends, and holidays.

Role Type

On-site • Permanent • Full-time • Mid-level Senior

Pay Rate

£13.50 GBP – £15 GBP (Hour)

Description

Summary:

As a Front of House Manager in the vibrant hospitality and catering industry, you will play a crucial role in ensuring exceptional customer experiences at our pub in the heart of Ulverston. This permanent, full-time position is one where you will oversee daily operations, manage staff, and maintain high standards of service. Your hands on leadership will be vital in creating a welcoming atmosphere that reflects our commitment to quality and customer satisfaction.

Responsibilities:

Oversee daily front of house operations to ensure smooth service delivery.
Manage and train front of house staff, fostering a positive team environment.
Develop and implement service standards and procedures to enhance customer experience.
Handle customer inquiries and complaints professionally and efficiently.
Monitor and maintain cleanliness and organisation of the front of house area.
Collaborate with kitchen staff to ensure seamless service and communication.
Assist in budgeting and financial management of the front of house operations.
Conduct regular staff meetings to discuss performance and service improvements.

Qualifications:

Proven experience in a front of house management role within the hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to work under pressure and manage multiple tasks effectively.
Knowledge of health and safety regulations and best practices.
A passion for delivering outstanding customer service.
Flexibility to work evenings, weekends, and holidays as required

Live in accomodation is available on site for the right candidate.