Security Officer, Healthcare Environment

Security Officer-Healthcare Environment, Leeds

Are you an experienced Security Officer looking for a challenging and rewarding role within a busy healthcare environment?

We are seeking professional and resilient Security Officers to join the GK Group team, providing security services across two major healthcare facilities within Leeds.

This role will primarily support Accident & Emergency and clinical areas, helping to maintain a safe and secure environment for patients, visitors and healthcare professionals. Working within a fast-paced and demanding environment, you will play an important role in supporting frontline staff, responding to incidents, managing conflict and maintaining a visible security presence.

The successful candidate will be calm under pressure, capable of making sound decisions and committed to delivering a professional and respectful service at all times.

This is an excellent opportunity for experienced security professionals with a proven background in hospital, healthcare or clinical security environments.

Please note: Due to the nature of this role, applications will only be considered from candidates who can demonstrate a minimum of 3 years’ experience within hospital, healthcare or clinical security environments.

The position:

• Permanent, full-time position
• Shift pattern:4 on 4 off rotating shift pattern working across two healthcare sites within Leeds.
• Day & Night12-hourshifts available
• A valid SIA Door Supervisor Licence is essential
• A full, clean UK driving licence and access to your own vehicle is desirable

GK Group value hard work and commitment, and in return, we are committed to supporting and rewarding our employees. We offer an excellent and continually growing benefits package to support you from the day you join us:

• £14.50 per hour
• Earned Wage Access–access up to 50% of your earned wages before payday
• Employee Assistance Programme (EAP)
• Private Healthcare Scheme (subject to length of service)
• Employee Recognition Scheme
• Pension Scheme
• Cycle to Work Scheme
• Enhanced Overtime Rates (subject to length of service)

Main responsibilities:

• Provide a visible and professional security presence throughout Emergency Departments and clinical areas.
• Support healthcare staff in dealing with challenging, disruptive or aggressive behaviour.
• Respond promptly and effectively to incidents in accordance with site procedures and company policies.
• Conduct internal and external patrols across healthcare facilities.
• Maintain a safe and secure environment for patients, visitors, contractors and staff.
• Utilise conflict management and verbal de-escalation techniques to diffuse situations safely and professionally.
• Complete accurate incident reports, statements and security documentation.
• Liaise effectively with site management, healthcare professionals and emergency services when required.
• Escalate incidents and concerns appropriately in accordance with local procedures.
• Maintain the highest standards of professionalism, integrity and customer service within a sensitive healthcare setting.

Required skills and attributes:

• A valid SIA Door Supervisor Licence is essential.
• A minimum of 5 years’ security experience is required.
• A minimum of 2years’ experience working within a hospital, healthcare or clinical security environment is desirable.
• Experience working within Emergency Departments (A&E), acute healthcare facilities, urgent care centres or mental health settings is desirable.
• Candidates must be able to demonstrate experience supporting healthcare professionals within a busy operational setting.
• Strong conflict management and verbal de-escalation skills.
• Experience dealing with challenging, vulnerable or distressed individuals.
• Excellent written and verbal communication skills, including fluent spoken and written English.
• The ability to remain calm, professional and effective under pressure.
• Strong observational skills and sound judgement when responding to incidents.
• A professional, reliable and punctual approach to work.
• The ability to work effectively as part of a team and independently when required.
• Commitment to delivering excellent customer service whilst maintaining security standards. Flexibility to work across multiple sites and adhere to a rotating shift pattern.

GK Group are an equal opportunities employer. We are committed not only to our legal obligations, but also to the positive promotion of equality of opportunity in all aspects of employment.