Wall Assistant – Depot Nottingham

Salary: £12.90 per/hour

Contracted Hours per Week: 15

Join Us for an Exciting Opportunity!

Are you ready to join one of the UK’s leading providers of indoor climbing experiences? Our dynamic team operates eight centres across the Midlands and North of England

Job Purpose: To support the smooth day-to-day running of Depot Nottingham, providing a safe, welcoming and enjoyable experience for all customers. You will work alongside the reception team, Duty Manager and Front of House Manager to deliver excellent customer service, support climbing sessions, and help maintain high standards across reception, the café and shop.

Role Description: You will be a key part of the front-of-house team, greeting and checking in guests, ensuring that customer documentation is up to date, and supporting the safe running of roped-wall activities. You will also help deliver instructed sessions, serve customers in the café, and support the stocking and presentation of the shop.

Key Responsibilities:

• Provide consistently high levels of customer service with positivity and enthusiasm.
• Greet and check in guests, ensuring the correct documentation and safety requirements are in place for every wall user.
• Assist with the opening, closing and daily running of the centre.
• Support and deliver instructed climbing sessions for groups and individuals.
• Ensure quality instruction is provided at all times.
• Help maintain the health and safety of all customers, escalating any concerns or incidents to the relevant manager.
• Work in the café, selling hot and cold drinks and supporting food-safety and service standards.
• Support the shop by stocking, maintaining displays and assisting customers.
• Maintain the cleanliness, presentation and general upkeep of the reception, café and shop areas.
• Follow company guidelines set out in the Employee Handbook.
• Carry out any other reasonable ad-hoc duties as required.

Key Skills:

• Strong customer-service skills and a friendly, approachable manner.
• Ability to communicate clearly with customers, colleagues and managers.
• Competence in roped-wall activities, including belaying, rope management and safety checks.
• Ability to support or deliver climbing sessions and follow instructional standards.
• Good organisation and attention to detail, particularly for check-ins, documentation and safety procedures.
• Confidence working across reception, café and shop environments.
• A proactive, flexible and team-focused approach.
• Commitment to maintaining a safe, inclusive and welcoming climbing environment.
• Willingness to learn, develop and take part in ongoing training.

Benefits of Joining the Depot Climbing Team:

• Generous shop discounts.
• Staff promotions and free climbing at all our centres.
• Access to a comprehensive Employee Assistance Program.
• Opportunities for training and personal development.