Reception & Office Coordinator

Overall purpose of the role

The Reception & Office Coordinator plays an important role in the day-to-day running of Createc, helping to keep the office organised, welcoming and running smoothly. The role offers a varied mix of responsibilities, from welcoming visitors and managing post and couriers to arranging travel, coordinating bookings and supporting employee events.

Working closely with colleagues across the business, the Reception & Office Coordinator helps ensure everything runs efficiently, provides a friendly and professional first point of contact and supports the everyday activities that keep Createc moving forward. As the role provides essential on-site support, including welcoming visitors, managing post and couriers and preparing meeting facilities, it is office-based at our Cockermouth site throughout the working week.

What success will look like

• Delivers work accurately and within agreed timescales.
• Demonstrates a proactive and solutions-focused approach to tasks and challenges.
• Builds and maintains positive working relationships with colleagues and stakeholders.
• Contributes positively to the team and wider business.
• Develops knowledge and skills to perform the role effectively and confidently.
• Takes responsibility for completing tasks to a good standard.
• Communicates confidently and professionally, addressing issues constructively while maintaining positive working relationships.

Main duties and responsibilities

Administration & Office Support

• Manage incoming and outgoing post.
• Maintain and update purchasing spreadsheets, ensuring records are accurate and up to date.
• Act as the first point of contact for incoming telephone enquiries, directing calls as appropriate.
• Undertake local collections and other external errands as required to support business operations.

Courier & Shipping

• Serve as the primary contact for UK courier bookings and small shipments.
• Support the Finance Officer with arranging and tracking international shipments.
• Liaise with courier providers to ensure timely collections and deliveries.

Travel Arrangements

• Act as the first point of contact for employee travel requests, arranging and booking travel as required.
• Work closely with Director Support to help coordinate travel arrangements for Directors.
• Monitor and maintain the company vehicle booking system.
• Arrange and manage bookings for Createc House.

Visitor & Meeting Management

• Receive and review visitor requests.
• Coordinate visitor requirements and arrange any necessary support.
• Ensure meeting rooms are organised, presentable and fully prepared for visitors and meetings.
• Provide a professional and welcoming experience for all visitors.

Employee Events

• Work collaboratively with the Marketing team to support the planning and coordination of employee events.
• Assist with event logistics, bookings, communications and on-site arrangements to ensure successful delivery.

General

Undertake other reasonable duties in line with the nature and level of the role, as required to support wider business needs.

Important information

This role is based at our Cockermouth office throughout the working week. Due to the operational requirements of the position, it is not suitable for regular home working.

Application deadline: Tuesday 27th October 2026

However, depending on the level of interest and the applications received, we may close the vacancy earlier. We therefore encourage you to apply as soon as possible to avoid disappointment.

Please ensure your phone number is included on your application and keep an eye on your email inbox and spam/junk folder for any correspondence from careers@createc.co.uk regarding your application.

We look forward to hearing from you!