Senior Pharmacy Technician

Salary: £44-50k per annum

Location: Hybrid, working from our Canary Wharf office 2-3 days each week  

Reports to: Head of Clinical Care Hub 

✨Join Us at The Centre for ADHD Research & Excellence: Shaping the Future of Accessible Healthcare✨ 

At Care ADHD, we’re revolutionising private healthcare by making neurodevelopmental assessments and treatment more affordable and accessible to those who need it. Our person-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our ‘fail fast’ ethos. 

We’ve scaled rapidly since our launch, and with ambitious plans to become the largest neurodevelopmental service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation to deliver outstanding care. 

💫 What we are looking for? 

We’re looking for a compassionate, organised, and proactive Pharmacy Technician for our Neurodevelopmental Services. You will support safe, accurate, and patient‑centred medication processes, working closely with clinicians, partner pharmacies, and patients. This role is ideal for someone who is organised, tech‑confident, and passionate about improving access to ADHD care. 

😎What You Will Be Doing: 

You will play a central role in ensuring safe, accurate, and patient‑centred medication management across our virtual clinical pathways. Working within a fast‑moving, values‑led environment, you will collaborate closely with clinicians, operational teams, and our partner pharmacy – acting as an internal bridge – to deliver a seamless medication experience for patients. 

You will provide clinical support to our patients by giving clear, clinically informed answers to questions about medication, side effects, titration, delays, and operational issues. You will escalate concerns to prescribers when appropriate and ensure every patient feels supported, safe, and heard. 

The operation of Medicine Management within our service is essential. These processes protect patient safety, reduce anxiety, and maintain consistent access to ADHD medication — all of which are critical for treatment stability. You will be working closely with Team Leads and Senior Staff to ensure our operations and workflow is robust and seamless.  

This is a brilliant opportunity for someone who loves developing service delivery and improving patient experience. You’ll work closely with colleagues across the Client Success Team, Feedback and Resolutions Team, Clinical Care Hub, and Governance and Quality Heads, acting as the voice of both the patient and our clinical teams in a fast-moving, values-led environment. 

As a predominantly remote team, the successful candidate must be experienced in using digital healthcare platforms, supporting virtual teams, and ensuring seamless remote patient care. They will collaborate with multidisciplinary professionals, and drive service improvement and patient experience. 

Key Responsibilities 

Clinical medication-related support 

• Work within a remote multidisciplinary team, supporting prescribers with medication‑related tasks and answering clinical medication-related queries/questions – understanding own boundaries/competence and appropriateness for escalation/support 
• Provide evidence‑based medication advice and clear updates to patients, tailored to neurodivergent communication needs, and escalate clinical concerns to prescribers when needed. 
• Review patient‑submitted observations (e.g., blood pressure, pulse, BMI) to support safe prescribing and titration 
• Liaise with our partner pharmacy to resolve dispensing issues, track prescription status, and maintain continuity of care 
• Manage Right to Choose prescriptions using our partner‑pharmacy portal, ensuring patients receive medication at NHS prices and are not incorrectly charged private fees.  
• Ensure in supporting that robust systems are in place for identifying, reporting, and managing clinical medication incident 
• Collaborate with cross-functional teams, including Associates, Feedback and Resolutions Team, Clinical Care Hub, and Client Success, to support patient outcomes and experience, and resolve issues swiftly and effectively. 
• Maintain strong communication and collaboration across remote, hybrid and office-based teams. 

Digital system use 

• Stay up to date with new system features, updated workflows, and evolving digital tools as the service scales and improves.   
• Manage task queues, clinical dashboards, and digital worklists to prioritise prescription requests, monitoring reviews, and patient queries efficiently.   
• Confidently use prescribing portals, pharmacy portals, EHR systems, and communication tools to support efficient clinical operations.   
• Use the organisation’s EHR to, track titration progress, and ensure all patient records are accurate, complete, and compliant.   
• Use secure messaging platforms to communicate with clinicians and client success team members, respond to patient queries, and coordinate care across teams. 

Safety & Governance  

• Maintain accurate, compliant records within electronic clinical system and records, ensuring all medication decisions and communications are documented.
• Supports with digital audit trails for all medication‑related actions, governance, safety checks, and regulatory compliance. 
• Follow and support in maintaining Standard Operating Procedures, ensuring all medication‑related workflows meet regulatory and organisational standards.  
• Supporting audits on controlled drugs, prescribing accuracy, and documentation quality, feeding results into service‑improvement plans.   
• Recognise early signs of medication‑related issues, safeguarding concerns, or clinical red flags, and escalate appropriately to prescribers or safeguarding leads. 

Clinical Quality, Assurance and Continuous Improvement 

• Ensure prescribing and documentation workflows adhere to GPhC standards, controlled‑drug legislation and internal SOPs 
• Participate in regular audits (e.g. prescribing trends, prescription accuracy, documentation quality) and contribute to action plans that drive continuous improvement 
• Work with our Pharmacy Partner to identify, record, and escalate near‑misses, errors, or safety concerns through established governance channels, helping to build a culture of transparency and learning. 
• Ensure patient feedback, complaints, and medication‑related concerns are captured and fed into quality processes to improve safety and experience for neurodivergent patients. 
• Contribute to supporting new clinical guidance, audit findings, and regulatory updates into updated SOPs, training materials, and day‑to‑day practice across the service. 
• Promote a positive safety culture that encourages openness, learning, and continuous improvement. 

🚀 To thrive in this role you’ll need: 

Education: Registered Pharmacy Technician  

Experience: Minimum of 4 years’ experience in a hospital or clinical patient-facing setting; experience in Mental Health and/or ADHD 

🔎 What We’re Looking For 

• Clinically confident technician — GPhC‑registered, experienced with ADHD or controlled‑drug workflows, and comfortable supporting prescribers in a digital environment. 
• Sound communication skills able to give clear, neurodivergent‑friendly guidance, handle medication queries with empathy, and escalate concerns appropriately. 
• Strong attention to detail, excellent record‑keeping, and reliable execution of prescription processing, monitoring tasks, and safety checks. 
• Very confident in digital use and using tech platforms, remote‑care tools, and digital prescribing systems; comfortable working in a fast‑moving, tech‑enabled service. 
• Works with a safety-first mindset, who understands governance, controlled‑drug regulations, and the importance of consistent, compliant processes in a virtual ADHD model. 
• A collaborative team player, who works smoothly with prescribers, pharmacists, clinical admin, and operations teams to keep patient pathways efficient and safe. 
• Empathetic and inquisitive lead with the ability to influence, engage, and support others and clinical practice 
• Ability to manage difficult and emotive situations with professionalism, empathy and confidence 
• Strong knowledge of neurodevelopmental services 
• Outstanding organisational skills, with the ability to manage multiple cases and prioritise simultaneously.  
• A proactive attitude with a passion for problem-solving and resolving issues to enhance patient experience 
• Confident and proficient with technology, with the ability to excel in a remote work environment 
• Strong understanding of digital health solutions and experience optimising the use of technology in a clinical setting 
• Able to stay focused and adaptable in a fast-moving, rapidly growing environment 

💛 What We Value 

Care is at the heart of who we are – in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset and behaviours that protect the supportive culture we’ve built and help us thrive together.

We value: 

• Kindness – treating colleagues, partners, and everyone we support, with respect and care. 
• Transparency – being open and honest so that trust can grow. 
• Reflection – pausing to learn from experience and improve together. 
• Growth mindset – always welcoming feedback and challenges as opportunities to develop. 
• Accountability – taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward. 
• Solution-seeking – focusing on constructive ways forward, even when things are tough. 
• Collaboration – sharing ideas, supporting one another, and celebrating collective success. 

🙏 What You Can Expect from Us 

• Competitive salary 
• Work from our Canary Wharf office, or join on a hybrid basis from anywhere in the UK 
• Team get-togethers 
• 25 days holiday (plus UK public holidays) 
• A paid day off on your birthday 
• Office equipment when you join 
• Pension contribution 
• Quarterly bonus structure on completion of Probation period 
• £500 annual training and development fund upon completion of Probation period 
• Be part of one of the UK’s most ambitious HealthTech start-ups with plenty of room for growth 

Beyond the benefits, you’ll find a team that celebrates wins, learns from challenges, and genuinely looks out for one another. 

🗓️Our Hiring Process 

We aim to make our hiring process as streamlined as possible. Shortlisted candidates will undergo an initial screening call with a member of our Talent Acquisition team, followed by an interview with Rachel, our Head of Clinical Care Hub. 

We aim to make our hiring process as streamlined as possible.  

⏰Applications close on 9th November 

📩 We’ll aim to contact shortlisted candidates by 10th November 

💻 Initial Microsoft Teams calls with one of our Talent Acquisition Specialists will take place on the 12th and 13th November 

👥 Interviews will be held w/c 16th November with our Head of Clinical Care Hub  

🩵Apply with Confidence 

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply. 

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.