Quality Assurance Officer – Social Housing

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently recruiting for a Quality Assurance Officer to join our team in Crawley.

Ideally this person will be happy to commute between Crawley & Croydon.

Role Overview:

The Quality Assurance Officer is responsible for monitoring, assessing and improving the quality of housing services delivered to tenants and residents, ensuring that services meet organisational standards, regulatory requirements and statutory obligations.

The postholder will undertake quality assurance reviews, case audits, inspections and performance monitoring across housing services, identifying areas of good practice, service failures, risks and opportunities for continuous improvement.

The role will support the organisation in delivering safe, compliant, customer-focused and high-quality housing services, ensuring that tenants receive a consistent and effective service.

Responsibilities:

• Undertake regular quality assurance audits of housing services, including tenancy management, rent management, repairs, allocations, antisocial behaviour, complaints and estate management.
• Undertake planned and reactive health and safety inspections of residential properties, communal areas, blocks of flats, estates and other housing-related premises.
• Inspect communal areas to identify fire hazards, obstructions, trip hazards, damaged fixtures, unsafe storage and other potential risks.
• Check that fire exits, escape routes, stairwells, corridors and access routes are maintained in a safe condition.
• Identify hazards relating to poor property conditions, structural defects, damp and mould, unsafe installations and environmental risks.
• Inspect shared facilities, bin stores, plant rooms, car parks, play areas and external communal spaces.
• Undertake estate inspections to identify environmental health and safety concerns.
• Complete inspection checklists and maintain accurate records of findings.
• Identify immediate risks and take appropriate action to ensure hazards are made safe.
• Recommend remedial works and monitor completion within agreed timescales.
• Review case files, correspondence, service requests and customer interactions to ensure compliance with policies, procedures and service standards.
• Assess the quality, accuracy and timeliness of decisions and actions taken by housing officers and operational teams.
• Carry out property and estate inspections where required to assess service delivery and compliance with agreed standards.
• Identify service delivery weaknesses, recurring issues and areas of non-compliance.
• Provide constructive feedback and recommendations to managers and frontline staff.
• Support the organisation in meeting the requirements of the Regulator of Social Housing.
• Monitor compliance with relevant consumer standards, including:
• The Safety and Quality Standard.
• The Transparency, Influence and Accountability Standard.
• The Neighbourhood and Community Standard.
• The Tenancy Standard.
• Ensure quality assurance activity supports compliance with relevant housing legislation, statutory guidance and regulatory requirements.
• Monitor adherence to organisational policies, procedures and agreed service standards.
• Highlight potential risks, safeguarding concerns and compliance failures to the appropriate managers.

You Will Need:

• Experience working within social housing, housing management, customer services, compliance or quality assurance.
• Relevant H&S Qualification
• IOSH Qualified
• Experience undertaking audits, quality checks, case reviews or service monitoring.
• Knowledge of social housing legislation, regulatory requirements and good practice.
• Understanding of the Regulator of Social Housing’s Consumer Standards.
• Experience analysing information, identifying trends and producing reports.
• Ability to identify service delivery weaknesses and recommend practical improvements.
• Experience working with customers, tenants and internal stakeholders.

We Will Provide:

• Excellent development and progression opportunities
• Competitive Salary
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.