Group Credit Controller

Buttress is a UK-wide group of specialist companies, delivering end-to-end services through a connected and collaborative approach. By combining expertise across our businesses, we provide smarter, more efficient and increasingly sustainable solutions across the commercial catering and service industries.

We are now seeking a Group Credit Controller to join our Group Finance team. Working within our shared-service function, you will responsible for managing the day-to-day credit-control process across Group entities, proactively collecting overdue debt and supporting effective cash flow and working-capital management. Working within the Group Finance shared-service function, the role maintains accurate customer-account records, resolves billing and payment queries, and helps minimise debtor days and bad-debt risk across the Group.

Key Responsibilities

• Proactively manage and collect outstanding customer balances through telephone and email communication.
• Monitor aged debt, identify payment risks and prioritise collection activity.
• Build positive customer relationships and resolve payment and billing queries.
• Allocate customer payments and reconcile accounts accurately.
• Maintain customer ledgers, payment arrangements and credit-control records.
• Support credit checks, credit limits and account management processes.
• Work collaboratively with Billing, Finance and operational teams across the Group.
• Contribute to improvements in credit-control processes, reporting and cash collection.

Key Skills and Experience

Essential

• Previous experience in credit control, collections or accounts receivable.
• Confident and professional approach to chasing overdue payments.
• Experience managing aged debt and maintaining customer accounts.
• Knowledge of cash allocation and account reconciliations.
• Competence using finance, accounting or ERP systems.
• Strong communication, organisation and problem-solving skills.
• Excellent attention to detail and the ability to manage competing priorities.

Qualifications

• Relevant credit-control or accounts-receivable experience is more important to us than formal qualifications.

Desirable

• AAT or CICM qualification, or working towards one.
• Experience within a multi-company or shared-service finance environment.
• Knowledge of NetSuite or similar ERP systems.
• Experience with credit limits, account set-up and credit checks.

What We Offer

• A competitive salary
• Pension scheme
• Birthday leave – because celebrating you matters
• Access to a wide range of discounts through our Perks platform via Employment Hero
• A supportive, down-to-earth culture
• Regular social events, including summer and Christmas parties
• Exposure across a growing Group and evolving Finance function
• The opportunity to develop your skills and take on greater responsibility as we grow