BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994, and have pioneered the advancement in service levels to our clients both in technological development and first-class personal service. Our long list of awards a testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision – ‘Together, we are building the business lifestyle that everyone wants’.
To assist in providing an outstanding service, we require a charismatic Centre Support Assistant. You will be based in our Victoria centre, reporting to the Centre Manager. This role provides assistance through both reception duties and administrative work, meaning you’re a crucial part of our centre teams. You’ll be actively involved in all the centre support activities helping us to provide award-winning service.
You’ll be dealing with clients every day, so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.
If you can juggle tasks with a smile on your face and deliver great customer service, this role is for you.
Key Responsibilities and Accountabilities:
- To ensure that all meeting rooms, the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
- To work between various centres as support when and as needed (regular London location changes will be the norm for this position)
- Assisting centre teams with community and client events
- To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to the relevant clientele
- To provide cover for the reception as and when required
- To carry out administrative and clerical duties for clients as required, which may include filing, archiving, photocopying, collating, laminating, faxing, mailing, word processing, data entry and preparation of reports and other information
- To process catering orders and meeting room requests made by clients
- To deal with customer requests in a prompt and timely manner
- Assisting the Centre Manager with Doughnut day and the daily distribution of fruit
- To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
- To book various chargeable services for clients, such as couriers and taxis
- To issue and ensure receipt of swipe cards, keys, furniture, etc. to clients as and when required
- To create and issue welcome packs for new clients
Role Related Development:
- To understand the principles of Health and Safety and Security procedures
- To undergo project and research work as required for the Centre Manager
- To support our Service Success Chain
- Local area and basic product knowledge
- Attend training to develop relevant knowledge and skills
- Training and development to help you progress not only in the company, but as a person to too
- The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.
Personal Specification:
Qualification and Education- GCSE’s or above in Business Related Area – Essential
Experience- 12 months customer-facing work experience, both face-to-face and telephone – Essential
Skills and Abilities
- Proficient in word and Outlook – Essential
- Excellent telephone communication skills – Essential
- Face-to-Face customer service skills – Essential
- Switchboard skills – Desirable
- Front of house management skills – Desirable
Work Requirements
- Full time position working business hours Monday to Friday – Essential
- Occasional irregular hours if required to meet business needs – Essential
- Flexibility to travel between different business centres week-to-week – Essential
- This job will require travel to numerous centres across London on a regular basis.
Company Benefits:
Annual Leave
- 20 days holiday (for your first year of employment) plus bank holidays
- Paid day off for your Birthday
- Buy and sell up to 3 days’ holiday or carry up to 3 days’ unused annual leave to the subsequent year
Benefit Schemes
- Healthcare (plus partners/dependents)
- Dental Care
- Life Assurance
- Pension
- Corporate Eye Care
- Season Ticket Loan
- Loyalty of Service Rewards
- Cycle to work scheme
- Quit smoking reward and recognition scheme
- New starter lunch voucher
Other
Up to 3 days paid leave per year to support a local charity of your choice
