Summary:

The Senior IT Technician plays a crucial role in supporting the technological infrastructure of our charity organisation. Based in Penrith, this position is essential for ensuring that all IT systems operate efficiently and effectively, enabling our team to focus on delivering vital services to the community. The ideal candidate will possess a strong technical background and a passion for using technology to support charitable initiatives.

Responsibilities:

• Provide technical support and troubleshooting for hardware and software issues across the organisation.
• Manage and maintain the organisation’s IT infrastructure, including servers, networks, and workstations.
• Implement and oversee IT security measures to protect sensitive data and ensure compliance with relevant regulations.
• Assist in the planning and execution of IT projects, including system upgrades and new technology implementations.
• Train staff on the use of IT systems and software applications to enhance productivity.
• Monitor system performance and conduct regular maintenance to ensure optimal operation.
• Collaborate with external vendors and service providers to resolve complex technical issues.

Qualifications:

• A degree in Information Technology, Computer Science, or a related field is preferred.
• At least 3-5 years of experience in IT support or a similar role.
• Strong knowledge of computer systems, networks, and IT security protocols.
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication skills, with the ability to explain technical concepts to non-technical staff.
• Experience with project management and the ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous.