Member Services Team Leader

Member Services Team Leader

Yinhawangka Aboriginal Corporation (YAC)

Paraburdoo, WA | Full-time | 90K-95K + Super + Salary Packaging

Lead a team delivering respectful, reliable and culturally appropriate support to Yinhawangka Members.

About Us 

Yinhawangka Aboriginal Corporation (YAC) is the Prescribed Body Corporate for the Yinhawangka people of the Pilbara region of Western Australia. We are a community-controlled organisation representing and advancing the rights, interests and aspirations of our Traditional Owners.

YAC works to protect and manage Yinhawangka country, culture and heritage, while building strong partnerships that deliver sustainable economic, social and cultural outcomes for our community. This includes working closely with industry partners to implement complex agreements that support co-management, employment, governance and long-term benefits for current and future generations.

We are values-driven, accountable to our members, and committed to strong governance, respectful relationships and practical delivery. Our work is grounded in culture, collaboration and doing what we say we will do.

About the role

Yinhawangka Aboriginal Corporation (YAC) is seeking a practical, people-focused Member Services Team Leader to guide our Member Liaison Officers and coordinate day-to-day Member services.

Based in Paraburdoo and reporting to the Place Based Development Manager, you will help ensure Members receive timely assistance that reflects their strengths, priorities and circumstances. You will combine team leadership with hands-on coordination, building strong relationships with Members, families, Elders and colleagues across YAC.

As the Member Services Team Leader, you will:

• Lead, coach and support Member Liaison Officers, set clear expectations and coordinate workloads.
• Oversee Member enquiries, the shared inbox and follow-up actions to ensure requests are addressed or referred appropriately.
• Coordinate Member activities, outreach, transport bookings and travel arrangements while maintaining cultural protocols.
• Turn organisational priorities into practical teamwork plans and monitor progress.
• Build respectful relationships and use Member feedback to improve services and engagement.
• Maintain accurate, confidential records and report on activities, outcomes and emerging issues.
• Support a safe and respectful workplace, address routine concerns and escalate complex matters.

About you

You are an organised and approachable leader who can support a team while keeping daily services running smoothly. You communicate clearly, use sound judgement and handle sensitive information with care.

You will bring:

• Demonstrated ability to build respectful relationships and deliver culturally appropriate services with Aboriginal people, families, Elders and communities.
• Experience supervising a team, allocating work, providing feedback and coaching, and addressing performance or workplace concerns.
• Relevant qualifications in community services, business administration, management or a related field, or equivalent demonstrated experience in member services, community services or operational coordination.
• Strong computer and administration skills.
• The ability to manage competing priorities, solve practical problems and work collaboratively.

Experience with Aboriginal organisations or communities, knowledge of Paraburdoo, Tom Price and surrounding areas, and an MR licence or higher will be highly regarded. An understanding of or willingness to learn about Yinhawangka culture and Member priorities is also essential.

Requirements

You will need a current

• C class driver’s licence
• National Police Clearance
• Working with Children Check, and
• evidence of Australian working rights.

Why join YAC?

• At Yinhawangka Aboriginal Corporation, you’ll become part of a dedicated organisation committed to protecting Country, preserving culture and supporting the aspirations of the Yinhawangka People. If we relocate you to Paraburdoo, we will pay a relocation allowance up to $5000 on provision of receipts + Housing and Utilities for the right candidate.[AE1] 

We offer:

• Salary: $90,000 to 95,000 + super + salary sacrificing
• 1 extra week of annual leave + paid shut down period during Christmas up to 2 weeks
• $300 annually paid towards your fitness and health
• Flexibility at workplace
• A supportive and collaborative team environment.
• Opportunities to work directly with Traditional Owners and community members.
• Professional development and ongoing learning opportunities.
• Work that truly matters, driving groundbreaking projects and strengthening Yinhawangka culture, history, and self-determination for decades to come.

Apply Now

Apply via Seek with your CV and a cover letter addressing the About you Section and outlining why you’d like to work with the Yinhawangka People.

To obtain a copy of the Job Description and for a confidential discussion, contact: HR@yinhawangka.com.au

Yinhawangka Aboriginal Corporation strongly encourages Aboriginal and Torres Strait Islander people to apply.

Applications will be assessed as they are received, and YAC reserves the right to close the advertisement early should a suitable candidate be identified.