Customer Service Representative

Summary:

We are seeking a dedicated Customer Service Representative to join our team in Gillman, South Australia. This permanent, full-time role is essential for providing exceptional support to our customers, ensuring their needs are met and their queries are resolved efficiently.

To be considered for this position you must have the following:

• Familiarity with shipping, freight, and delivery processes
• Previous experience in transport or logitics (required)
• Ability to convey information clearly and effectively to customers, colleagues, and other stakeholders.
• Skill in listening to customer needs and concerns, ensuring that their issues are fully understood and addressed.
• Capacity to handle complaints and resolve issues promptly,
• Ability to adapt to changing circumstances and troubleshoot issues as they occur.
• Multi-tasking and prioritizing work to meet deadlines and ensure timely service. Managing various customer inquiries and issues simultaneously while maintaining service quality.
• Attention to detail to manage schedules, track shipments, and handle documentation accurately.
• Ability to empathise with customers, address their concerns with patience, and maintain a positive attitude.
• Ability to work well with other team members, including drivers, colleagues and management.
• Providing feedback to improve processes and enhance service quality based on customer interactions.
• Managing and de-escalating conflicts effectively, maintaining professionalism even in challenging situation

The successful candidates will demonstrate the following attributes:

• Reliability and commitment
• Ability to work full time hours
• Be well presented
• Show a strong attention to detail
• Have an up to date resume