Infrastructure Engineer

Join our Network operations team and play a critical role in maintaining the health, stability, and performance of our internal and client IT environments.

REDD is looking for a full-time technical engineer who thrives in a fast‑paced Managed Services environment and is passionate about high‑quality service delivery.

About the Role

• As an infrastructure engineer, you will monitor and maintain incident response activities across our infrastructure and customer environments. You’ll work with a team of NOC engineers, provide technical support, and ensure our systems remain reliable, secure, and optimised.
• This is a hands‑on role working closely with internal teams, clients, and our IT Managers and Service Desk.

What You’ll Do

• Perform daily NOC operations, including monitoring, alert response, and incident resolution.
• Provide expert technical support and act as an escalation point for infrastructure issues.
• Coordinate after‑hours incident escalations and scheduled maintenance activities.
• Capacity planning, resource allocation, and documentation for internal and customer environments.
• Assist with project scoping, implementation, change management, and patching activities.
• Ensure compliance with internal standards, SLAs, and best‑practice procedures.

What You’ll Bring

• 3 years’ experience in an infrastructure engineering role
• Strong experience with Microsoft Server environments (2012–2019), Exchange, Microsoft 365, Azure, and/or AWS.
• Solid technical knowledge across virtualisation (Hyper‑V, VMware), networking (Unifi, Cisco, Aruba, Fortinet), SAN technologies, and backup solutions (Veeam).
• Familiarity with MSP tools such as ConnectWise or N‑Central.
• Proficiency in scripting (PowerShell, VBS) and remote desktop technologies (Citrix, RDS).
• Excellent communication skills and the ability to provide clear, consistent updates to stakeholders.
• Previous experience in a Managed Services Provider (MSP) environment is highly valued.

Why You’ll Love Working With Us

• Supportive team culture
• Exposure to modern technologies across diverse customer environments.
• A workplace where initiative, problem‑solving, and continuous improvement are encouraged.

How to Apply

If you’re ready to step into an IT engineering role and make a real impact, we’d love to hear from you.